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Help with window company
I've had some windows installed by a well know national window company, and paid a 10% deposit. The work was completed a few months ago. Even before all of the windows were installed I noticed a problem with a ringing noise from 3 of the windows. Can anyone let me know where I stand on paying the outstanding balance.…
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Comet Repair time
Hi I bought a Samsung fridge freezer from comet with a 3 year extended warranty,It is around 2 year old,on the 1/11/11 it decided to stop working,So called comet and they said they would get a engineer out on the 5/11/11 with all the spare parts he would need,Engineer turns up and says he thinks that it is a certain part…
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PC World/KnowHow and Faulty Screen + More!
Hi, Can anyone give me some advice on this...... My nephew purchased a laptop from Currys New Years Eve last year and it has just developed a fault in that there are 3 faded 'squares' of around 2 inches at the top corners and middle-bottom of the screen. I took this into the local PCWorld and it was sent for repair under…
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Nightmare with orange prepay master card - money vanishes
Dear ALL, Going through an utter nightmare at the moment with this card! After having purchased this card from the Orange website, I went on the 09th November 2011, into the Orange store (now known as Everything Everywhere) in West Ealing London - none of the staff had ever heard of Orange ever having this card, and had no…
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Return been rejected
I bought a bright red jacket with white sleeves from Bank fashion the other week and when I washed it the colours ran and I now have a jacket with pink sleeves. I totally followed the washing instructions. However when I returned it to Bank they said it would have to go for inspection and after 2 weeks of waiting I rang…
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Ebay Motors Problem
Hi Everyone, I've got a problem with Ebay Motors and since I've been lurking around for years, I thought someone out there might be able to help. I advertised my car on Ebay as a 7 day auction and someone bought it at the last moment. They have just been round to collect and picked out the smallest niggely problems ever -…
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Mercedes benz part failed
At the end may fuel pressure regulator went on my mums mercedes A170 so she brought a new one from mercedes benz dealer at £150 and had it fitted (not by mercedes) The part has now failed, she knows its the fuel pressure regulator as has had another one put on to test if it was that, so she took the part back to mercedes…
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La reroute refund refused, is this right?
I bought a coat from la redoute just under 2 years ago. I paid for it with my debit card and didn't open a credit account. The first time I washed the coat the seams disintegrated in the wash so I contacted la redoute and they asked me to return it. They had sold out of that particular style so they wrote to me to advise…
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Ebay returns to different address
I recently bought an item on ebay that when it arrived I believe is fake. I immediately contacted the seller to ask for a return as his policy is to accept returns via paypal once he has received the item back. However the seller has replied that he is moving house in a couple of days and to give him my email account so he…
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Are Tescos being deliberately misleading?
At the weekend I purchased a Technika 32-270 widescreen "full HD" 1080 LCD tv from Tesco Direct. This is stated on the order. When it arrived it said "HD ready" on the box. Thinking they had sent the wrong one I checked the catalogue number and found that they have now retained the catalogue number for a model which is…
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tesco returning toys bought via double up rewards
Apologies if this is not the right place, but does anybody know what Tesco policy is when you return toys that were bought using the double up rewards from clubcard. I changed £40 into £80 of toys and got a doll and some Star Wars Lego -my ds has now changed his mind and the set he wants is out of stock in store and online.
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Bill not received for 2 yrs
Hi all, here's a question for you concerning Scottish law. About 2 years ago we had some work done on the farm by a couple of guys who live locally. They didn't give us a bill at the time, and disappeared. They turned up this morning saying that they'd lost their notes and now they'd like to re-measure the job/materials…
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Item not received or refunded
Hi there I need some advice. I had to order some customised uniforms for my business back in September. I had a tight deaine so emailed a company asking if they could do it in time - they said it would be no problem so I placed the order, and asked them to let me know if things were running behind so I could get a…
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Online/Instore Prices
Hi there - hoping someone can advise? Our DD is a Peppa Pig addict and we've seen something we'd like to buy her for Christmas, which is around £27-£30 in most retailers, but Tesco Direct are advertising it at £19.97 but are out of stock. However, my partner saw one in our local store yesterday, which was priced at £27.99.…
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Dispute over gardening work 'done' - HELP!
My mum (a pensioner) needed some work done on her tree as it was encroaching on her next door neighbour's property. It is a rather large weeping willow tree. She got a range of quotes, however another one of her neighbours (a builder and landscaper) offered to do it for less. She accepted this as she on her own and…
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Amazon gift voucher scam and banks blaming the customer
Hi everyone. Two of my friends are having a nightmare of a time ATM with the Amazon gift voucher hack and scam. Both had their accounts hacked, both had their bank (HSBC) allow over their limit to the tune of £1800 and £3000 in $20 gift vouchers in 2 minutes, and now having gone through the fraud procedure the bank is now…
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Wrongly delivered parcel
I'd really appreciate some advice on my liabilities on a parcel I've received: I own a small business that can receive several deliveries a day. Yesterday, we were expecting a large delivery, made up from several components for an installation in the office. It was also a busy day in the office, so most of these deliveries…
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o2
Hi I have been with o2 now for about 7/8 years. I have 3 mobile accounts with them myself my husband and my son! and I have my broadband with them as well. All monthly mobile bills are my own is £40 my husbands is £30 and my sons is £20 in all the years we have never gone over with these bills. However today after checking…
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Any rights to money back on reduced items?
Hi, I ordered a table and chairs from Debenhams last week and they arrived yesterday. Have just been on their website and the items have been reduced further in their sale - the total order would now cost £150 less than I paid last week. I wouldn't mind if it were just a few pounds but it's a lot of money. Is this just…
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Christmas day lunch refund
two weeks ago I booked a Christmas day lunch in the Hilton hotel for four people ,Last Sunday I paid the final balance ,so all paid . Website say no refunds ,but now we have a problem . One off the four has died and we would like to cancel. Does anyone know do the Hilton stick to the no refund policy in these situations .I…
