Amazon gift voucher scam and banks blaming the customer

chromenewt

Hi everyone. Two of my friends are having a nightmare of a time ATM with the Amazon gift voucher hack and scam. Both had their accounts hacked, both had their bank (HSBC) allow over their limit to the tune of £1800 and £3000 in $20 gift vouchers in 2 minutes, and now having gone through the fraud procedure the bank is now taking back the money they refunded because "it was a party (Amazon) outside of the bank responsible for the breach".

Can they actually do this?! What rights as consumers do we have to safeguard against this? Since so many sites now store your card details is this going to be the thing of the future?

I advised them to do as I do and put the wrong expiry on my record outside of any purchasing. That way if it gets hacked again then the criminal can't make any purchases at all.

timbstoke

I'd keep pushing the bank. A purchase was made using your card details. You didn't authorise those purchases. Therefore, you are due a refund from the bank.

It's also worth pushing Amazon though. Tell them that the bank are refusing to help as it was their systems that were compromised, and you expect them to refund in full.

SonicBoom_2

Hi, can you tell me anything more about this scam and how they have got access to the Amazon accounts, as I believe that this may have happened to my mum.

Thanks

chromenewt

SonicBoom wrote: »

Hi, can you tell me anything more about this scam and how they have got access to the Amazon accounts, as I believe that this may have happened to my mum.

Thanks

Amazon.com haven't disclosed how it happened (probably because it could compromise investigations or give others the knowledge to perform similar attacks) but on the plus side they've claimed full liability. As a warning to everyone though, HSBC are STILL trying to get out of paying the money back despite Amazon holding their hands up and the bank being able to claim off of them. We spoke to Amazon and they were quite agreeable.

meer53

If your Amazon account has been compromised then Amazon should be refunding you. Your card details haven't been compromised which is why HSBC won't refund. The fraudster hasn't used your card details for the purchases, they don't have them, what they do have is access to your Amazon account where they are stored.