Bought a (faulty???) purse from ASOS

Cherry_Bomb

in August and it's pretty much fallen apart already :mad:

Is it worth emailing them or has it been too long since I bought it for them to do anything?
I don't want my money back, I just want the purse fixed (or a replacement would be good!)

Thanks

eyelinerprincess

It's worth a shot. The worst they can do is say no.

Handsome90

Within the first 6 months from the date of purchase, it's the retailer's job to prove that the purse did not have any inherent manufacturing defect. I believe it has been only 4 months so write to them and they will have to prove that you accidentally damaged it.

Please read sale of goods act from Money Saving Expert website. Sorry I can't post links because I am a new user

arcon5

What do you mean by 'fallen apart'? How much did you pay?

Cherry_Bomb

It was £45 so not just a cheap one I could replace and not think about. By falling apart I mean exactly that. The stitching has come undone, doesn't hold coins securely as they just fall out the side and the clip that's supposed to close the purse doesn't hold it shut anymore.

I emailed asos and they said return it (free of charge) and they'll have a look and decide whether it's down to general wear and tear (it's clearly not) or whether it's a manufacture issue so hopefully they'll send me a new one

Thanks