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Consumer rights

Archives for October 2011

Returning a faulty BT baby monitor purchased on Amazon
Hi, Sorry that this is quite long, I just thought that it would be useful to give as much info as possible to avoid covering any of the same ground that I've already been over. We bought a BT 150 Digital Baby Monitor on Amazon.co.uk in November last year. It no longer works off the batteries, you have to have it…
18 month old BEKO washing machine needs repairs. My rights??
I bought a BEKO washing machine from Appliances Online in mid May 2010. It has started making an awful noise when spinning, (sounds like a helicopter taking off in my kitchen!), even on low spin speeds and I have followed all troubleshootng advice in the manual to no avail. Do I have any rights to ask BEKO for a free call…
Warning for comet customers
My elderly father purchased a Humax digibox from Comet last week which cost £130. He only opened the tape seal on the box when I arrived & informed him it was not the right product for what he was wanting it for. We took it back to the shop the very next day & Comet said they would have to take 10% off the price paid as…
Lloyds TSB / Lifestyle Insurance - changes to policy. Where do I stand?
Hi Having trouble with making a claim on my insurance and would really appreciate some advice if possible please. I just tried to make a claim online for a phone that I dropped and smashed. I was told that the excess would be £100. I remember getting a letter off them recently saying it would increase to this after…
Returning Clarks shoes after wearing them?
I bought a pair of shoes at Clarks yesterday and I'm wearing them today, but they have a strip on the top that causes a lot of pain on the top of my feet! This is the model: http://www.clarks.co.uk/find/technologies-is-unstructured/department-is-women/enduses-is-casual/product-is-20340894 Would it be possible to return…
Distance selling/cancellation charge
A quick one if posible. Situation; I purchased a washing machine online last Friday, It was delivered on Saturday but I'd fallen asleep and the driver couldn't drop off (scuse the pun) So I phoned today to get a redelivery. I was told it would be next saturday and I would have to pay a £30 delivery charge, the original…
Returnng a faulting toaster who pays postage (247 Electrical)
Hello, I bought a toaster from 247 Electrical and it has stopped working. I contacted them and they said as its over 1 month I need to contact the manufacture. (it was 5 months old) I contacted the manufacture and they said its the legal requirement of the shop to deal with it. I contacted the shop and they said they would…
Concert ticket scam
I recently bought some concert tickets from the "theticketwebsite.net." The tickets are to be sent out 2 weeks before the concert starts which will be June 2012. The tickets cost me just over £400, and my credit card company have confirmed that if the tickets do not get delivered they will investigate for me. However after…
Help me get my £1000 deposit back :0(
I went to see a motorhome and the dealer advised there had been a minor accidednt with a motorcycle who ran into the back doors. His words were that they didn't have to repair it, but decided to as they wanted the new owner to have it like for like so they wouldn't have to do the work themselves. I put a £1000 deposit down…
Ebay purchase; faulty. Advice gratefully received
I bought a toy kitchen for my son's birthday a month ago from ebay. It was a "buy it now" but from a private seller. It was sold as new. On building it last week we discovered that two parts were missing and one part was broken. I have contacted the seller but have as yet not received a response. I'm a little confused as…
Travelodge smoking claim and CRS - what to expect next?
I know there's been a couple of threads on this before. I've been landed with a letter from Civil Recovery Solutions on behalf of TL claiming compo for smoking in one of their rooms. The room in question was used by my brother, staying there, along with friends and family in about 9 other rooms, to attend my wedding 2…
Faulty goods
Hi Just wanted to check something, I brought a set of draws from an Argos clearance store last Monday, when we started to put them together, we realised they had the incorrect draw risers in, they don't fit. Problem is I can't find my receipt, you can clearly see from the box they are from the clearance store, obviously I…
Dsr
Do the same DSR rules apply when making a telephone purchase.I think they do ,but can someone confirm?
1&1 MailXchange 4.0 Fraud Problems
Hi All, Need a bit of advise on a problem my company has. We had a hosting agreement for a site that we registered for a friend (PerfectEstates.co.uk) with 1&1, and well also used them to access our domain Stellings.co.uk but not host it. Now they tried to upsell some of their products, namely MailXchange 4.0, to my boss,…
washing machine - out of warranty
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John Peters in Liquidation
We ordered a suite from the John Peters Store in Hull last Sunday. We found out yesterday, however, that they have gone into liquidation! Unfortunately, we paid a £500 deposit on our debit card.......!?! We really wish we'd used our credit card now, but hindsight is a wonderful thing, sadly :( . We're going to try the…
Frustrated with Catalogue Company
Hi all A few weeks ago I placed an order with a catalogue. When I received the order I got a code for 20% off on the paperwork. A pair of wellies I ordered were sent as the wrong size so I reordered them, and I also decided to reorder a coat I liked to get the 20% off. I sent the full price items back. The new items…
Amazon problem - need help
Hi Went online to order something from Amazon to find my account closed. Tried twice to find out what was happening through the 0800 customer service but got nowhere (and got incredibly wound up too) as kept being told they couldn't help as my account had been closed and did I know who could have done it? I had gift…
please help with lap top problem
hi. I bought a lap top from PX World 10 months ago and within 5 months it just stopped working, took it back and they said they were sending it back for repair, i told them i wasn't happy with that and would like a replacement they did replace it and now exactly 5 months later the new one has now broken, i took it back…
New glasses distortion
Hi, I'll try and keep this as short as possible so as not to bore you all. I recently purchased some new glasses as mine had broken and I only had my spare pair. I had my eye test, which felt very rushed, completed and went to choose some new glasses from the same store as my prescription had changed slightly. I waited a…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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