Returnng a faulting toaster who pays postage (247 Electrical)

spider31

Hello,

I bought a toaster from 247 Electrical and it has stopped working.

I contacted them and they said as its over 1 month I need to contact the manufacture. (it was 5 months old)

I contacted the manufacture and they said its the legal requirement of the shop to deal with it.

I contacted the shop and they said they would fix it but I would have to pay the postage.

As far as I understand this not the case. I have looked at http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/ and it says they should pay.

My next step is to open a PayPal dispute.

Also... 247 have a section in there T&Cs that say you must contact the manufacture.

The lady on the phone kept telling me it’s there T&C and I kept saying you cannot put things in T&Cs that opt me 'the consumer' out of the law.

Am I in the right? or should I pay the postage?

Many thanks

Steve

wealdroam

You are right.
They cannot override your statutory rights.

Also, they must pay all necessary costs when providing the remedy.

From the Sale of Goods Act...

(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).