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No delivery and no contact - Next Home
Sorry this is a bit of a rant! I'm getting !!!!!! off!! Ordered new sofas in July. Lead time for delivery at time of purchase was 6 weeks. We are now into the 10th week, Next Home (the furniture store) have not been in touch at all. I called them when the 6 weeks were up, and the guy at the call centre (Who frankly…
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Damaged M&S wardrobe delivered, money off offered
We ordered some new bedroom furniture from M&S which was delivered and assembled a few weeks ago. Amongst this was a triple wardrobe (which cost £500) which was damaged upon delivery/assembly by their delivery men - about 6 or 7 small scratches/scuffs and a wobbly shelf. M&S initially offered us £30 off which I flat out…
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xbox live promotional game do I have rights?
I have been chasing xbox since we signed up for xbox live in February with a promotional free game offer. I still have not received the game. I have been told an email would be sent, it never came. Told to wait 6 weeks and the game would arrive, it never did. Now they are telling me to chase royal mail as the game was sent…
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Dispute with Next Directory
Hello, Grateful for any advice on an issue i am having with Next Directory. During the sale i ordered many many items some of which were delivered and either kept or returned. Of the many items one item failed to arrive though it was on an invoice and for two items i just receieved empty boxes. I contacted Next straitght…
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return of goods advice
Last month my 90 year old uncle purchased a mobility scooter for use inside his bungalow. As he was unable to visit the store in person, he requested they brought a scooter to him for demo. After the ladys' demo he decided to purchase it at a cost of £800. He has used it once and got stuck between doorways and had to call…
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Distance selling and refusing to refund
Hi, I purchased a PCB spare for £60 on my credit card, the day it arrived it appeared to be the wrong board. I emailed teh company and said I wished to return it. Rather than issue a returns number they started asking had I not checked it was the right board, had I not looked at the picture on their website etc.…
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Tesco Return - Is this right?
Hello, Just a quick query. I took a headlight back to Tescos yesterday as it didn't work when I opened it up. I bought it on the 28th August and it cost £5.99. Although the Tesco lady queried the date there was no issues with the return. Until.....I originally paid on my card but as I wanted to do some shopping in Tescos i…
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Faulty Shower/Bath Screen
I recently ordered a bath screen from an online bathroom store. It was delivered on Wednesday 7 September. We left it in the box until Saturday 17 September, as this was the first opportunity we had to fit it. We opened the box and checked that it was still intact, eg the glass and metal poles. We then attached some of the…
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Cancelled order advice please - CURRYS
Hi, In Early Sept I ordered a SMEG cooker from CURRYS, price was £799. At the time of ordering the same item was available elsewhere at a similar price. The item was paid for in full and I received an email confirming the order. Last week, out of the blue I received notice that the order was being cancelled, it seems that…
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Damaged Focus Kitchen
We bought a kitchen from Focus in June when they went into administration. Unpacked it this weekend and assembled the carcases to find one end panel was damaged. Sods law it is the end that will show and we cant reposition the unit. As I cant get a replacement from Focus does anyone know what are my rights with the…
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Estate Agent Withdrawal Fees
CAN ANYONE ADVISE ME? I am new to the site and need a little advice please. In Aug 2009 I put my property on the market with an Estate Agent for £189950. The property was at that time tenanted. During the first few months we had one viewing - the agent did not tell us about this but arranged it direct with our tenants and…
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No refunds on certain items and a restock fee?
Hi all Yesterday (saturday 24/09/11) I took my old laptop charger down tottenham court road and asked one of the computer shops if they stocked it. One had it and we agreed a price. I was using it fairly late on in the night and it was working fine; this morning (25/09/11) though, all wasn't right with the world. While the…
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Highest unique bid auctions...
Hi, I wonder if someone can help me regarding my consumer rights regarding a highest unique bid auction website. If you're not familiar with the concept of these types of sites, the idea is that you pay for bids - a bid may cost several pounds in some cases. An auction item will have a maximum price set - say £19 for an…
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Car advertised at wrong insurance group
I have just put a £200 deposit on a 2002 VW Polo 1.2 that is advertised on the website and on the forecourt as group 2 insurance when in fact (after checking various sources online) it's group 4. Is this something I should take up as an issue ?
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Argos Camera
Hi I recently bought a camera for my boyfriends birthday it was from Argos and cost 300 pounds, now on the info it sent me when it was delivered it says it cant be returned and refunded can this possibly be correct, cos what if its not one he wants ?????:eek: thanks sam xx
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Can I get a refund on face creams?
Hi, I have just purchased (from superdrug), a 'natural' range cleanser, toner and moisturiser, 97% natural and free from chemical nasties. Yesterday I used the moisturiser only, and got a small rash on my cheekbone. Today I used cleanser, toner and moisturiser and have quite a bad rash just under my eye. I have not put any…
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Selling on Amazon, A-Z Guarantee case
I apologize in advance for how long this might be, but I would really appreciate any advice on this! I sold a camera through Amazon at the start of September. I had the camera listed for several months, and I was offering some extras with the camera (incuding an SD card). I later decided not to include the SD card and…
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Compo
Ok complicated one this !! After moving into our new house a few days before, a council contractor cutting the grass outside chucked up a stone which smashed the main front window. These things happen. After speaking to there office. They asked me to contact a glazier and they would pay the bill. I arranged with a glazier…
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What shall I do?
Hi, I read this forum quite often and normally find the answers I'm looking for without actually having to post. However I cannot find advice for my situation today and all advice is greatly appreciated. Yesterday I purchased a new Xbox 360 4gb with Gears of War from HMV in Leeds. When I got the Xbox home it didn't work…
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Marks&Spencer refund refuse
I bought a coat last year in M&S and after 2 months wearing it came out the quality was poor. I asked for refund and they refused telling that this is normal condition for this material. I paid over £80 and I am really disappointed. My friend bought a shirt recently and was told that he can return if not good but he need…
