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Package delivered to wrong address and signed for
Hi there, I ordered a gift (inflatable kayak) online and gave the wrong address by one house number for delivery. Ive just found out from the online store that the neighbours received the package and signed for it last week even though its under my girlfriends name.... Noone answering the door! Anyone any idea legally…
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returning an unwanted item - do i have any rights?
Hi, Ive gone and got myself in a real pickle, i somehow got cajooled into having my hair curled on Saturday by a mobile stall set up in a local shopping centre.. when i say cajooled i know i couldve said no but i didnt which is where my problem lies. She curled the side of my hair then said would you like to buy this model…
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Laptop pricing - wondering where I stand
I ordered a very cheap laptop through an online retailer yesterday (on credit), the order went through at the price I bought it for and it says the order is 'accepted'. The money has been taken from my account. Usually, the order would now begin to be processed and further information about this would appear. Nothing had…
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Free delivery at Missguided.co.uk not as expected
I recently bought a dress from misguided.co.uk for around £24 with free delivery. When it arrived it was too big so I sent it back and wrote letter asking for a full refund under the 7 day cooling off period in the distance selling regulations. However, I just received my refund and noticed they had only given me a partial…
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Selling Not For Resale Item
I put a software cd on ebay to sell. The CD packaging has Not For Resale on it - does that mean I cannot sell it on auction?
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BetClic closure of account and personal data
I have just requested that Betclic close my account and remove my data from their systems. I received a response that my account is now closed but they can not remove my data and will keep it in their system. My question is how long are they allowed to keep my information on their systems for?
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Total Hair Nightmare!!!!
Hi all. I cannot find a website that offers hair advice anywhere, so thought i would come here and try and see if anyone here could offer advice. Just so you know a bit of background - i am naturally blonde, dyed it dark 7 years ago and have always been a dark - medium brown. Decided recently i wanted to go back to blonde…
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how to write to Virgin media re: complaint
Hi Guys, I am a newbie to posting on MSE although have been lurking for years so bear with me if I am in the wrong place. :j:j:j I was wondering if anyone can help me with a complaint to the CEO of Virgin Media about his incompetent staff and new customer connections. :mad::mad::mad: We joined Virgin with the promise that…
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Retailer charging for returned items
I've checked up the basics, and I know that the Sales of Goods Act allows you to return a faulty item to the retailer within 6 months and that they have to prove that there was no fault. However, what happens when the retailer claims there is no fault? I've ordered things from scan.co.uk and they have a policy that says if…
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Need to cancel o2 Contract - maternity leave
Hey I have 6 months left on my o2 contract for my iphone paying £45 a month. I have called them to say i no longer can afford it as I am going on maternity leave which is not even enough to cover my rent not alone anything else! All they can offer is to reduce my bill by £4 a month but I will loose my unlimited internet or…
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Hotel Event Contract
Hi Everyone, i am new to these forums but use MSE regularly to get a great deals but need some advice. i have booked a wedding reception at my local hotel over a year ago for next july and have been in contact with them for rates for the rooms on the night. originally i was told the cost would be no higher than £80 but i…
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Ironing board
Hi, My OH asked me to get a new ironing board from argos yesterday - she even gave me the catalogue number of the one she wanted. On returning home, thought I would try it out first as I needed to iron some shirts for work (That is all I iron - OH does all the rest) Removed all packaging and disposed of it - was only…
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Dry-cleaner messed up order!
Hello. Yesterday I picked up my OH's two dresses from the dry-cleaner. However, it was the wrong ones! Today I'm taking them back to hopefully exchange them for the right ones. What if the dry-cleaner can't retrieve them? Do I have a legal stand for redress? (Pardon the pun). Thanks for all replies. LATEST: I just returned…
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Can the retailer bully me like this
Hi, I will try to be brief I bought an electronic drum kit on Ebay and collected it in person ( 130 miles away as I was in the area ) and paid cash. I have used Ebay before and accept I have no comeback as it was a cash transaction.I am fine with this. Within about 4 weeks the item developed a fault. I complained, retailer…
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Selling out of date food?
Is it legal for supermarkets to sell out of date food (I'm talking 3 months out)? The product I bought was the normal price, not reduced or anything, or labelled as being out of date, it was from the baking aisle. The product itself tasted of mould. I've emailed the supermarket, they've asked for more information which…
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Help with Comet/Beko warranty rights
We bought an integrated Beko dishwasher direct from Comet, and had it fitted by an independent kitchen fitter as part of a new kitchen. After four months, the door mechanism failed making it unusable. It also seems to have delaminated the worktop above it - I guess there must have been leaking steam for a while before the…
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Online Services Cooling Off Period
I took up webhosting with a company called 1&1. AVOID!!! Their service was atrocious so within a few days I just cancelled it, cancelled the direct debit. Deleted all that I'd put on their servers and went elsewhere. They are now hounding me for the money (£5) saying I signed up for a two year contract and have to pay for…
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HOTPOINT Fridge/Freezer stopped working after 2 years- Do I have any rights?
I bought Hotpoint Fridge Freezer in July 2009. At the time, my partner signed up for 5 years warrantee, and would pay in 3 installments. It packed up last year in November , an engineer came and fixed it but also told me that this particular model has problems with motherboard and more likely I will have the same issue…
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Returning an Faulty good, asking for refund?
Hey! I was wondering... I purchased an Android tablet about 2 weeks ago. Used it last week and it was working fine. Then I went on holiday for a week after, forgot my tablet and it was at home in its box (I put it in its box to keep it in good order). But, today when I went to turn it on, the on/off button is broken. Im a…
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damaged goods - my rights
I recently ordered a chest of drawers. I paid a deposit through Paypal but not the full balance. They have been delivered but they are damaged. I notified the company the same evening and they said they would provide a replacement. They called the next week to arrange but stated that they could only collect the damaged…
