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Dry-cleaner messed up order!

[Deleted User]
[Deleted User] Posts: 0 Newbie
edited 27 September 2011 at 12:55PM in Consumer rights
Hello.
Yesterday I picked up my OH's two dresses from the dry-cleaner. However, it was the wrong ones! Today I'm taking them back to hopefully exchange them for the right ones. What if the dry-cleaner can't retrieve them? Do I have a legal stand for redress? (Pardon the pun). Thanks for all replies.


LATEST:

I just returned from the dry-cleaner, this time with the right dresses. :j
Anyway, I'm curious about the fact, had he lost them, where would I stand legally in terms of compensation?:cool:

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