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cheesymax
Posts: 40 Forumite
Ok complicated one this !!
After moving into our new house a few days before, a council contractor cutting the grass outside chucked up a stone which smashed the main front window. These things happen.
After speaking to there office. They asked me to contact a glazier and they would pay the bill. I arranged with a glazier for them to come out that day to board the window up by 5pm and replace the following week. At 5 o clock, the glazing company phoned to say that they wouldn't be there today and we would have to wait until the next day. With an eight month old in the house, I was fuming that they had waited until the end of business to tell me and after some discussion they agreed to board the window free of charge.
As this was to compensate us for the inconvenience, I phoned up the contracting company to inform them about the discount and to ask them to pass it on. However, they told me that as the cost would be covered by there insurance, they wouldn't be able to pass on the cost.
They suggested that the glazing company charge them the full fee and re-imburse me the boarding costs. However, the glazing company stated that as I didn't have an account with them, this wouldn't be possible either.Now, after numerous long phone calls and messages, the contractors rep dealing with me won't answer my calls and messages.
The work has been carried out now ( although the first replacement was substandard and was replaced again ) but I am feeling rather agrieved that we have not been passed on the compensation. In fact, as the rep won't return calls, we don't know if the glazing company charged the full price or not.
Does anyone have any advice regarding our rights or what to do next ?
I am considering contacting the council but dont think they will do much.
After moving into our new house a few days before, a council contractor cutting the grass outside chucked up a stone which smashed the main front window. These things happen.
After speaking to there office. They asked me to contact a glazier and they would pay the bill. I arranged with a glazier for them to come out that day to board the window up by 5pm and replace the following week. At 5 o clock, the glazing company phoned to say that they wouldn't be there today and we would have to wait until the next day. With an eight month old in the house, I was fuming that they had waited until the end of business to tell me and after some discussion they agreed to board the window free of charge.
As this was to compensate us for the inconvenience, I phoned up the contracting company to inform them about the discount and to ask them to pass it on. However, they told me that as the cost would be covered by there insurance, they wouldn't be able to pass on the cost.
They suggested that the glazing company charge them the full fee and re-imburse me the boarding costs. However, the glazing company stated that as I didn't have an account with them, this wouldn't be possible either.Now, after numerous long phone calls and messages, the contractors rep dealing with me won't answer my calls and messages.
The work has been carried out now ( although the first replacement was substandard and was replaced again ) but I am feeling rather agrieved that we have not been passed on the compensation. In fact, as the rep won't return calls, we don't know if the glazing company charged the full price or not.
Does anyone have any advice regarding our rights or what to do next ?
I am considering contacting the council but dont think they will do much.
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Comments
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I'm not sure what you think you are entitled to. Your window has been repaired at no cost to yourself.0
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As this was to compensate us for the inconvenience
Did some one tell you this or did you just decide it yourself.
Why do you think you are entitled to compensation, someone broke the window, the window has been mended, you arent out of pocket.
I really dont see what having a baby in the house has got to do with anything really.
If you didnt feel secure, you could have just hammered some more nails into it.
The price, whether full or discount has absolutely nothing to do with you reallymake the most of it, we are only here for the weekend.
and we will never, ever return.0 -
put it behind you. as you say these things happen, and you are not out of pocket, it doesnt seem0
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If a company tells you they will be out to repair your window by 5pm and then phone you at 5 to tell you they won't be there leaving your window smashed overnight.
The window was left unboarded overnight, due to the glazing companys inability to carry out the work agreed.
They also agreed to do the boarding up free of charge, so is that not agreeing compensation ?0 -
no, it's agreeing to board your window up free of chargehelpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)0 -
they did it free of charge - You didn't pay anything...0
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No, it's agreeing to reduce the total cost for the inconvenience.
Now, it looks like, the only ones benefiting from our inconvenience are the contractors.0 -
thought this was about Last of the Summer Wine
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No, it's agreeing to reduce the total cost for the inconvenience.
Now, it looks like, the only ones benefiting from our inconvenience are the contractors.
why should you benefit though? you haven't paid for anything, you haven't been out of pocket at any stage, so why should you stand to profit from the situation?
open your own window repair company, then you'll benefit every timehelpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)0 -
also, why does it concern you how much one party paid to another to fix your window, when again, it hasn't affected you financially at all?helpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)0
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