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No delivery and no contact - Next Home
berryfrustrated
Posts: 1 Newbie
Sorry this is a bit of a rant!
I'm getting !!!!!! off!!
Ordered new sofas in July. Lead time for delivery at time of purchase was 6 weeks. We are now into the 10th week, Next Home (the furniture store) have not been in touch at all. I called them when the 6 weeks were up, and the guy at the call centre (Who frankly couldn't give a toss) said that they were waiting on new stock arriving to the warehouse on the 20th, and that should be in touch to deliver around then. I still haven't heard a thing from Next at all. I am reasonable, but the lack of customer communication is terrible!
I want my new sofas... Got rid of old one weeks ago, totally sick of sitting on deckchairs. Plus being quite fat and 7 months pregnant, I so need a comfy chair. I know its not relevant to Next, but it is to me! <wail>
Paid in full for said sofas, and getting really hacked off now.
It all feels a bit tough luck and I'm at their mercy.
I have emailed them over the weekend and they say they'll be in touch within 7 days. I'm not good at complaining on the phone (low self esteem!!)
Any advice or experience dealing with Next would be very gratefully received! Thanks
I'm getting !!!!!! off!!
Ordered new sofas in July. Lead time for delivery at time of purchase was 6 weeks. We are now into the 10th week, Next Home (the furniture store) have not been in touch at all. I called them when the 6 weeks were up, and the guy at the call centre (Who frankly couldn't give a toss) said that they were waiting on new stock arriving to the warehouse on the 20th, and that should be in touch to deliver around then. I still haven't heard a thing from Next at all. I am reasonable, but the lack of customer communication is terrible!
I want my new sofas... Got rid of old one weeks ago, totally sick of sitting on deckchairs. Plus being quite fat and 7 months pregnant, I so need a comfy chair. I know its not relevant to Next, but it is to me! <wail>
Paid in full for said sofas, and getting really hacked off now.
It all feels a bit tough luck and I'm at their mercy.
I have emailed them over the weekend and they say they'll be in touch within 7 days. I'm not good at complaining on the phone (low self esteem!!)
Any advice or experience dealing with Next would be very gratefully received! Thanks
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