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What can I do?
Morning everyone. I purchased a car (a cheap swap) from my local small dealer on the 30th June 2011 - on the basis that it had a full MOT and was supposed to be safe. Within the first 2 days, I noticed a massive puddle of oil underneath the car and I took it straight back. They kept in the garage for over a week, took them…
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Jessops
Hi Last week on the freebies forum, a voucher code for a free 40x60 canvas print from jessops was on, I was one of the fortunate ones to place an order. This morning I received an email to say that I am not entitled to this due to not purchasing a camera in May, due to this inconvenience they will allow me to have this…
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Section 75 - CC Co Not Playing Ball
Hi I've been helping a friend make a Section 75 claim against her CC company. She purchased a car part from a company, which is still trading, which turned out to be faulty. The company replaced the faulty item, with another faulty item. They refused to acknowledge that the second item could be faulty, and became abusive…
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Jacamo messing up my account
I've just logged into my online banking to find Jacamo have overnight taken money for a purchase that I made on 16th July and had delivered on 17th. I used my payment card at the time and that amount of money seemed to leave the account yet I can't find the transaction on my banking. On my Jacamo account summary it says I…
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Argos failing to refund
I purchased a pair of Sofa`s from argos at the begining of june,i was told a delivery date,but it never arrived.After a few phone calls,we find out they are out of stock,we then ask if we can order a different sofa,only to be told we would have to wait seven days for the money to be refunded to my argos card ( i did not…
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Broken Toy
I recently bought my 9 year old son a remotre control car. After playing outside in the road with it for 2 hrs max, one of the wheels has snapped off. I took it back to the shop it was purchased from and they said they would not exchange as it showed signs of extreme use. Is this acceptable after only 2 hrs use when the…
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Cancelling internet order
I want to cancel an order i placed earlier this evening. I e-mailed the company to explain this and they told me that they would have to charge a 20% cancelling fee. Can they do this under the distance selling reg. I explained that there is no mention of this in there website and there reply was " no company will list…
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Magazine Subscription
Hi all :) A few weeks ago (at least 5 or 6) a salesman called at my door selling a subscription to a magazine produced locally. After 'umming' and 'arghing' I agreed to sign up for a subscription @ £3.50 p/m with a £5 membership charge being taken out of my bank at the time of the first £3.50 being taken. The salesman left…
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First Choice Hotel
Hi i recently booked a hotel that was highlighted on hotukdeals, now people are receiving cancellations. if my money has been taken hasn't a contract been formed? here is a link to the T&C any help appreciated…
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Esporta deceitful sales man.
Over a year ago one of Esporta's reps came into the restaurant I was running. He wanted to offer me a corporate deal and explained that the first 2 months were at a higher rate and then it would automatically reduce to the lesser amount. I asked him if I would need to call a number or if there were any other conditions to…
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Comet and Sale of Goods Act
My two year old dishwasher has stopped working. I contacted Comets and quoted the Sale of Goods Act and requested a free repair. They have said i have to pay for an inspection through them which costs £69 as is not refundable. Depending on what they find i may have to pay £125. I cant see how this complies with the Sale of…
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new sofa look used
i have had new sofas from AHF, one of them has pin holes at the back and the other one has lots of cracks in some areas (arm rest and in the middle) me and partner think one might be an ex-display. Had some one come in and examin the sofas and they will replace the one with pinholes or offering me £50 vouchers. But with…
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How do I view a defendants defence in small claims?
Maybe your not able to or maybe i'm missing something. A recent claim I made via moneyclaim website has had a change of status to 'Defense' -- how do I view the defence the defendant has submitted?
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Glee: NOTW/Media Promos
Wondered if anyone had any advice or is having the same problem? Back in early April 2011 I ordered & paid for the News of the World 'Glee Promotion Gift Pack' via Media Promotions. It's now the 1st of August 2011 & I still haven't received it. I've tried ringing & emailing but get no human response. Any help would be much…
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Sale of goods act 1979
Hi hope someone can help.I bought a 50 inch plasma from Best Buy Lakeside on the day it opened 30th April 2010.The set now has developed a fault where it has a thin black line running down the screen dead centre.I have googled this and it seems it might be the panel has gone? Anyway i emailed Best Buy and they have replied…
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Gym promised to cancel membership and didn't
Hi guys, I'm sure this is a familiar sounding tale. I normally run outside, but was training for a specific event in the spring and didn't want to be held up by snow & ice, so signed up for a short health club membership as there was a 'one month free' offer. I had been a member of the same club previously and had fallen…
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Returning Prescription glasses bought online
Hi, I am looking for advice. I recently bought a pair of prescription glasses online. I was not happy with the quality of them, and felt that they did not match my reasonable expectations.:cool: The returns policy for the company is very confusing, it does say that they aim to guarantee satisfaction, and that returns can…
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PC World faulty computer refused refund
We paid £529 by credit card for an Acer computer in February this year. The screen developed a bright yellow line. This was soon joined by a second bright yellow line running horitzonally across the screen. We returned the laptop to the store of purchase. We were offered a repair. This would entail the laptop going back to…
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Using mobile internet abroad
I've just picked myself up off the floor having received a monthly phone bill from Orange that includes a charge of £800 for internet use whilst on a recent holiday in Turkey. Before going I purchased a bundle for 30mb for £15 from Orange, and whilst away I invariably accessed the internet via WiFi if various restaurants…
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How do I get my money back?!
I agreed to sell 2 concert tickets for £100 to a girl on the Isle of Lewis (off Scottish mainland) and sent the tickets 1st class on 20th for a concert on 26th June. The cheque she sent bounced and when I spoke to her she said TWICE that she'd send another cheque. Then she said she didn't get the tickets til 27th June so…
