new sofa look used

ry111

i have had new sofas from AHF, one of them has pin holes at the back and the other one has lots of cracks in some areas (arm rest and in the middle) me and partner think one might be an ex-display.

Had some one come in and examin the sofas and they will replace the one with pinholes or offering me £50 vouchers.

But with the other sofa, i was told that its good quality leather or loose leather and thats why its got cracks and its not manufacture fault.

Im not sure if this is correct, dont have much experiance with leather sofas so any help/suggestions appreciated.

texranger

if you have post some images so we can look to see what you mean

judyb

Photos will really help here and you may need to get an independent report. Let us look at some photos do that we can give more advice.

Cheers
Judyb

ry111

hi how do i add photos? Thanks

bod1467

Upload them to a photo site (like photobucket), e.g. as an album, then post the link to the album here.

ry111

hi, ive uploaded pics

im not sure if im exaggerating or not but im im paying full price i want what i want. The sofa is a stretched smooth leather compared to what i have shown in pics

http://s1204.photobucket.com/albums/bb401/ry111/

bifold

How much did you pay for the sofas?and where were they made?

ry111

got these from AHF, they were priced at £699 each with a further 10% discount and my friend used her staff discount to get a further 15% off so around £534 for each one

bifold

ry111 wrote: »

got these from AHF, they were priced at £699 each with a further 10% discount and my friend used her staff discount to get a further 15% off so around £534 for each one

At this price point the makers use all the parts of the cow hide,you have a mixture of belly hide and back hide.these areas of hide relax at different rates.
At a price point of say £1200 the hides are matched and the seat/arm/back areas are cut from the same areas to get a matching overall finish and the spare unused leather is sold to other trades.
That said go back to the retailer and argue that both sofas should look the same and no one explained you would get such a difference
in finish between the two items.

ry111

bifold wrote: »

At this price point the makers use all the parts of the cow hide,you have a mixture of belly hide and back hide.these areas of hide relax at different rates.
At a price point of say £1200 the hides are matched and the seat/arm/back areas are cut from the same areas to get a matching overall finish and the spare unused leather is sold to other trades.
That said go back to the retailer and argue that both sofas should look the same and no one explained you would get such a difference
in finish between the two items.

Thanks for the reply, can i bring any kind of legislation or consumer rights legal stuff in just to make it look like i knw what im on about. lol

bifold

ry111 wrote: »

Thanks for the reply, can i bring any kind of legislation or consumer rights legal stuff in just to make it look like i knw what im on about. lol

Sale of goods act 1979,The sofas are not of satisfactory quality because the leather on the pair of sofas vary greatly in quality,feel and look between the two sofas.