Cancelling internet order

rosco65

I want to cancel an order i placed earlier this evening. I e-mailed the company to explain this and they told me that they would have to charge a 20% cancelling fee. Can they do this under the distance selling reg. I explained that there is no mention of this in there website and there reply was " no company will list these details on the website, we have rights to deduct 20% from refund, it is justified and legal". Are the correct in saying this, "legal"?

arcon5

Assuming this is not a Business to Business transaction and not for personalised goods then NO they cannot!

You can cancel anytime upto 7 working days upon receipt of goods without penalty.

So email them back and tell them you wish to cancel as per distance selling regulations and remind them legally they have to refund you all money including postage.

They are talking nonsense!!

rosco65

Thanks for that, It's for personal use. Tried to contact credit card company to cancel but they were closed. Will get back to them now. Thanks again.

arcon5

Also to add, legally they have to refund within 28 days so if they are being awkward now, they will probably drag it out for the whole 28 days.

rosco65

would c/c payment have gone through already. If i went to bank tomorrow and cancelled transaction how would that work.

gordikin

What's the company?

rosco65

Golfsale18. had reports that they might be selling fakes.

gordikin

rosco65 wrote: »

would c/c payment have gone through already. If i went to bank tomorrow and cancelled transaction how would that work.

I don't think you will be able to as the transaction has gone through/been authorised. Stick with the DSR and you will get your money back eventually.

gordikin

rosco65 wrote: »

Golfsale18. had reports that they might be selling fakes.

is it a UK company?

rosco65

they say they are.

gordikin

Fake, Fake Fake...looks like they are actually based in China...go to your bank tomorrow and try to cancel anyway.