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Consumer rights
Archives for August 2011
Discussion List
Tesco
I purchased a laptop from Tesco on 5/3/11 which developed a fault wherein when you try to boot up the laptop, it just goes to a white screen - after 100 minutes on phone to Dell they arranged collection last Friday - took day off work they did not turn up! Phoned consumer direct today they told me to quote Sale of goods…
No right to cancelation?
Hi All, I've just ordered 2 tickets for the chili peppers concert in november online (lucky me :D ). I have a couple of friends that wanted to come with us so I called AEG Live to get an alteration to the booking to add two tickets on and to change the seats to a block of four together. I was met with "I'm sorry sir but…
DFS Sofas
Hi really wanting advice re our new DFS sofas purchased 10 days ago-think we are onto a losing battle but just wanted advice before we kiss goodbye nearly 2K! We purchased 2 sofas from DFS online, we went into our local store and tried out several first. We explained about my dodgy back and that our decission had to take…
How long should a frost free freezer last?
In Feb 2008 I bought a Hotpoint freezer FZ175 and it has broken down. The compressor still works but the fan doesn't. It has a 5 year guarantee but that is only for parts, not labour. Being moneysaving I never took out the extended warranty. So I phoned up Hotpoint and they want £99 to fix it. I bought it online and I…
Charging for services in advance
Hi, Can anyone provide any advice on my consumer rights in the following situation? Many years ago I signed up for a domain name at a certain internet company. I may still have the original contract, I'm not sure, but the current contract on that company's website says the following: "The customer agrees to pay for all…
Help needed - item lost in post
I sent an item to be repaired a few weeks ago, and since the repair was not possible the company sent it back to me. Since I knew it cost about £9 for me to send traced and insured, I thought the £10 the company charged for return post would be the same service. Stupidly I didn't check though - and now it hasn't arrived…
What should I do to get refund for mattress return?
I bought a mattress online and asked for refund several days later after receiving mattress. The supplier finally agreed to refund with 85 pounds cost after 5 months painful negotiation. I just want to get it sorted as soon as possible and I agreeed with this cost even I think I should have full refund under DSR. The…
Boot camp membership
I joined a boot camp at the beginning of 2010. For the first couple of months I block booked sessions on a card to use as and when. I enjoyed it and was going regular so I decided to sign up to the unlimited session monthly membership in the April as that worked out better value for money. The boot camp took membership by…
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