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Fair right of access to communal resources question
Not sure if this is really consumer rights but this is the best place I could see to post this question, forgive me if there is a better place! I live in a small block of council owned flats that has a communal parking area. The council has turned a blind eye to the fact that one of the residents has taken measures to…
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outstanding finance on car
We have just found out there is finance (chattel mortgage) outstanding against the car my son has just bought. The guy who sold it to him told us he had done a hpi check and it was clear. The log book was in his name and is now in my sons. The money is owed by the person who had the car before the guy we bought it from! My…
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Post office charged £2.98 for freepost item
I sent my brother to the Post Office to return an unwanted item from New Look. Today is the last day to send it back and I'm unwell and forgot to do it earlier. They provide a Freepost address to return things - I wanted to send it recorded for extra security. I understood that the postage would be free while the recorded…
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Lower quote on item, does shop have to honour this please?
I had a price quote on a mobility item a few weeks ago. I didnt get it then because I wanted to think about it and get the money together. The lady gave me one of the shops cards and wrote on the back of it, the price, the item number, the size and wieght of it and her name. She seems to be the only person working there…
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Using Card for protection
I bought three items from a company to build a PC. A Motherboard, a Processor and RAM. The RAM(memory) is not compatable with the other two parts. The company will not replace them. The total cost of the components was £361 and I paid by MasterCard. How do I go about using MasterCard to get my money back ?
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help asap
HELP was promised that Talk Talk would be better, a lot better. But you are worse, if fact I think the worse company I have ever the misfortune to deal with! On our first bill there was statement ‘Here at Talk Talk we’re truly committed to providing you with the highest level of service’; I notice on our latest bill that…
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Deposit on Car from Dealer
On Tuesday i put a £200 deposit on a £4000 car at a dealership using my credit card. The delivery date for the car was supposed to be this Saturday but there is apparantly an issue with the car that they are unable to resolve in time. I have since seen another car that i am interested in elsewhere am i within my rights to…
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Fake uggs alert
If your thinking of buying some UGG BOOTS do not be tempted buying from this company site - uggs.gs/ online they are completely fake and will rip you off as i found out after paying £73. as i paid on my credit card i also thought i would be protected, but it seems under the Section 75 of the Consumer Credit Act i would…
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Help - Fireplaces
Hi, Wondering if anyone could help me on this? I bought 2 fires and fire surrounds in a showroom from a company in Elland, I paid £730 for the items, when ordering the guy asked me if I wanted brass or chrome frets and surround, I said chrome. Paid, got receipt and left. Shop said delivery would be within 7 working days.…
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Unhappy with fitted kitchen.....how to proceed?..
Chose a small local firm to have kitchen fitted in Summer. Initially I paid half the total cost as a deposit, which I felt was OK, as it's a small firm and was told he needed this to order all units etc and was assured that everything was available When it came to fitting, he was very disorganised - some items he had…
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Distiller
I made a purchase a few weeks ago I brought a water distill. I have used this 3 time until all of a sudden the heating element has stopped working. I would like to know whether I would be able to claim a refund?. I will be writting a complaint also if this doesn't get sorted out.I am distraught that after a short amount of…
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Chinese company posing as british company sending out fake goods
Hi, Wonder if anyone has any suggestions please. My daughter bought a pair of Ugg boots on a website with her long saved for money and paid with her debit card. After she had paid she waited for them to arrive. She checked her bank balance to make sure the payment had been taken out only to find they had taken 10% more…
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How can I get a refund when my online grocery purchase from Asda is not delivered?
I purchased my groceries from Asda two weeks ago. It was to be delivered on a Friday evening between 6 and 8pm. At 10pm it still had not arrived so I phoned their customer service department which would appear to be based in South Africa. The women I spoke to rang the store which was to make the delivery and they confirmed…
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Costly Mistake with key
This is a long thread but please bear with me. We have a new orangary and it has 4 bi-folding doors, 1 of which has been damaged by a key being in when opened. Before this happened the key kept catching in the lock so not sure if there was an issue with the barrel first. The key then jammed in the lock. My issues are - at…
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Bad IPL Laser treatment - Beautology Bristol
Hi all I'm looking for some advice and/or shared experience. A friend of mine went to a company called Beautology which I believe have two outlets in Bristol. They undertake various cosmetic treatments, one of which is something called IPL which involves the use of a laser to do something to hair follicles which stops…
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How should I procede?
Howdy All I have a problem, fairly straight foward but would like to get it right! I recently purchased a kitchen from Ikea (PLEASE DONT HANG UP YET!) and in fairness they have managed to get it mostly right with just two items adrift out of 160 so not to many complaints there. However I did purchase an induction hob with…
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DCA Learning
Hi, wonder if you can help me. I paid in full for a DCA learing course in 2007. Since then I have suffered ill health, been virtually bedbound and not been able to complete this. (It is still in the packaging) Further to this my father passed away in 2009 and I am now trying to recover from my illness as well as look after…
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Help with parts order please
Hi there just wondering if anyone can help I ordered parts for a motorbike online one of the items was a pack of 2 when the parts were delivered this part only had a single item I phoned the company who said oops yes sorry should have been a pack of 2 as stated on your invoice and order They told me they would get on to…
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Online/Instore Price
I'm a bit annoyed, at myself mainly, as I'm usually so careful when buying expensive things, to get the best deal etc. Anyways, I bought a tv from currys believing I'd got a good deal, until I had a look at their website... In store there's a promotion saying that it's got £200 off it's previous price, on the website, it…
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Car Rental with 353 ....
Hello, I recently had a rather nasty experience with a car rental co called 353 in Irleand. So I took my car with a full tank. Drove for a week only used half the tank only to be told upon return that even though you have only used a half tank we do not refund the difference i thought .. has anyone else had a similar…
