Chinese company posing as british company sending out fake goods

blodcob

Hi, Wonder if anyone has any suggestions please. My daughter bought a pair of Ugg boots on a website with her long saved for money and paid with her debit card. After she had paid she waited for them to arrive. She checked her bank balance to make sure the payment had been taken out only to find they had taken 10% more than she had been invoiced for and the payment had gone to a Chinese bank! She emailed the company immediately and got a reply in very broken english saying it was a bank charge and the boots would be sent from China!!! The boots duly arrived and you've guessed it - complete fakes. They are not even made of sheepskin, just synthetic material. She could have bought the same thing on the market for £10. I have complained to the company but of course no reply. As she paid for these boots using her Visa debit card can i claim back from Visa for these goods? Help!

CharlieBilly

UGG and fakes go hand in hand now if you ever buy UGGs and other expensive goods like Tiffany and designers goods always check by searching google with the domian name and also check who owns that site

http://whois.domaintools.com/

blodcob

I think she realises that now!! But when you are young and a bit naive you dont think like that! Dont think she'll make the same mistake twice!

Voyager2002

There is some level of consumer protection offered by visa, so she should contact her card issuer and also find and read a website for visa international.

blodcob

Thankyou, i will do that for her. Makes me so mad to think they can just do this and get away with it

RadoJo

What was the website?

txt3rob

bootsday.co.uk is one of them fake ones

pinkshoes

As with ANYTHING online, always buy from a genuine retailer. The brand's own web site will tell you which are their authorised shops and online retailers in each country:

http://www.uggaustralia.com/gb/retailstores/onlinestores.aspx?p=aor

Ditto for GHD, Links of London, Tiffany etc... anything else will be fake.

forgotmyname

Website registered to a NON UK Individual. Not a company name & address, Says it all..

.com website registered to and uses the same name servers.

Contact: slanlau888@gmail.com

Domain name: bootsday.com

Registrant Contact:
YNZG Domain Register Center
Yong Liu ()

Fax:
No.39, Yongquan Lane, Shiba District
Ruian, ZHEJIANG 325200
CN

Administrative Contact:
YNZG Domain Register Center
Yong Liu (info2@enom.com)
+86.57765820533
Fax: +86.57765820555
No.39, Yongquan Lane, Shiba District
Ruian, ZHEJIANG 325200
CN

joeyboy

I'd keep emailing them, don't let it go. My friend fell for a fake Abercrombie and Fitch site, Abercrombie.uk.com or something, stated it was the UK branch and to be fair on her the English for most of it was fine, though a closer examination did reveal a few glaring grammar errors on some pages. Anyway she ordered £200 worth of clothes, obviously fake rubbish knock-offs. She kept emailing and emailing, first it was 10% for her trouble, then 20%, then finally she got bounced around different email addresses and they said return the clothes and she'd get a re-fund. She got £150 out of the £200 so far, not ideal, but a hell of a lot better then losing it all.