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Lenses ordered - right to refund?
I ordered and paid for new lenses for my glasses earlier this week. I was told that they would take up to 15 days to arrive, and that they would be cut to size and fitted in store (Vision Express). Unfortunately my glasses broke this morning - the nose pad has broken off and is unfixable. VE have offered me £80 off new…
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Cancelling Gym Subscriptions - HELP PLEASE
Hi my son is travelling abroad for some months. Before he went he cancelled his direct debit with a gym, but they have not received a letter confirming this from him, so have continued his membership. They have now put the matter with solicitors who say he now owes mucho £££'s. I thought that he was within his consumer…
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Royal Mail Redirection Failure! Bank Accounts now frozen!!
I’m FUUMMMINNNGGG!!! :mad::mad::mad: I paid for the Royal Mail Redirection service when I moved back home to my parents house a few weeks ago and not been having any problems at all. However today when I went to pay for something on my Nationwide debit card, it was declined! On speaking to Nationwide they told me that all…
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Please advise - Faulty furniture
I bought a coffee table from a well known department store and it was delivered three months ago. I signed for delivery but noted that I hadn't checked the contents. As soon as I opened it I could see the damage so I rang the customer after sales line. After many attempts I got through and so began a series of phone calls…
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Mis-sold Mobile Contract
Money savers, I need some advice. Back in May, I took out an upgraded contract with 3. As part of the new contract I was told I would have 150 picture mails. At the time, I asked if these were picture messages (MMS) and was told that picture mails were in fact pictures sent through things like Email and Facebook. I was…
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Unopened faulty goods - out of warranty
hi, i had kitchen units delivered from b&q in june 2009, due to ongoing renovations at the property these items were stored at the property unopened until 2 days ago. I opened the coloured glass accent doors to discover a scratch down the entire length of the glass, the scratch runs under the assembly for fixing this glass…
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ATM gives less money than requested
Does anyone know how long it takes to check with Natwest/RBS bank to see their error? :mad:
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Problem with 2 week wedding ring.
Afternoon all, just after a friendly bit of advice please. We bought our wedding rings from a company that came out to our house to show us samples (don't want to name and shame yet). We picked our rings decided sizes and engraving and then paid for them via direct debit over 6 months. Once the 6 months were up and the…
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VAT mistake refund
I rent a garage from my landlords (Leger Homes..ALMO for Doncaster Council). On my recent invoice for the garage I noticed some small print which stated that housing tenants were not charged VAT on renting a garage. Looking at my previous accounts I have been charged VAT for at least the last 5 years. When I contacted them…
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Help me get a bed out of my house!
Hello! I placed an order with Frances Hunt for a bed and mattress on 10 June and received the incorrect bed a few weeks later. I phoned them yesterday to cancel the order as I still haven't received the replacement after 10 weeks. They had already taken my money - actually a couple of days after I placed the order -…
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dodgy camera from Amazon
Hi All I bought a compact camera from Amazon 15 months ago and it has just died. It doesn't work at all. It wasn't used all that often and it was well looked after (I'm a photographer...). I emailed Amazon asking for assistance and they said it was outside their warranty so tough - go back to the manufacturer. Then I took…
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Unhappy with quality of engraved tankard.
Hi, My first ever post on here but I feel I need help with this. Last Saturday I paid to have a tankard engraved with a message on the back and the crest of a football club on the front. Having nothing comparitive in store to show me to give me an idea the quality the crest would be the owner reassured myself and my…
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80yr dad signed for 6k windows....
My dad had a visit from Safestyle and has signed up to have his windows (2 front bays) replaced for just under £6000. He's given his credit card details for £1000 deposit PLUS £60 fee for the surveyor to come and measure them on monday! I've managed to talk him out of it - more so because Ive had mine done by a different…
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o2 VAT Query - Advice Please
Not sure if I am posting in the right location but if I am not, can Admin please move my thread, thanks. I have recently paid £260 to terminate my previous iPhone 3GS o2 contract and taken advantage of their limited time early upgrade option to get the new iPhone 4 on a 24 month contract. They calculate the termination fee…
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Unauthorised transactions
I really hope someone can help me. My son is 8, and was bought a Nintendo DSi last year by his grandma. Today I notice £45 in £9 transactions has left my bank account, somehow he has managed to buy 5 games and download them to his DSi using my Visa debit card. I figured since I never authorised the transactions it wouldnt'…
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2nd hand car!!!
Hiya every1 This is my first time posting, so bear with me, ok, may be a long one, Bought a 1997 corsa car, 95thous miles on her, paid 500 cash to the dealers, as i was leaving the garage on day i got it, 9th july, i noticed a orange lite on, asked wat this was, guy told me its fine, jus a sensor lite, it was on the day…
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Child's right to education
I know this is really the correct board but it was the closest I could find! I'm wondering if any MSE'rs could help me with an issue I have with my son's school. My son has just completed 4th year at school and sat his standard grade exams (in Scotland). He is 15 which made him one of the younger ones in the class. Quite a…
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Credit Rating ruined by incorrect data!
Hi All, Sorry if this is the wrong forum, i couldnt see a credit rating area? Anyway, after getting debt free about 4 years ago and building up my credit rating to good, i checked it today to find it had dropped to poor!:mad: Turns out British Gas had entered 4 months of missed payments on a balance of £34, which was…
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Entered wrong registration for congestion charge, now given fine
Hello all! A friend of mine recently attempted to pay his congestion fee online, however he input his car registration incorrectly by one number and now has a fine. Does anybody have any experience or suggestions as to how he can explain what's happened and not have to pay? From my reckoning, if payment was confirmed or…
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Tesco Clubcard
As a faithful clubcard holder I have this year opted to get all my vouchers at Christmas but I was horrified to see that they are running a deal at the moment where for each £5 in vouchers you have they will give you £10 in vouchers for home etc ! Granted it does not cover groceries but it would really help my family…
