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Faulty repair
Hi, My wife bought a laptop from Curry's on-line. After about 2 months, it's screen started to flicker, so she sent it for repair. It was away for about a week. When it was returned, after a few days, the fault also returned. I told her to tell Curry's that she wanted a new laptop or a refund. Curry's have refused saying…
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Issue with house cleaners
Hi, I'm not sure what to do, but a couple of weeks ago, I hired a cleaning company to come in once a week. The first week was intended to be a deep clean, with weekly maintenance after that. After the first week, I returned home and found the glass front from the grill on my cooker to be not fitted back correctly (ie…
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Highstreetmax.com [TEXT DELETED BY FORUM TEAM]
i have just noticed a regular payment of £20.95 each month from my credit card. i know nothing about it. i dont get statements through the post and i can never get into my credit card account online. this has been going on for 3 years. on highstreetmax.com website there is no option to speak to a person. my credit card…
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Advice needed please, what else can I do???
Due to both non constructive responses and lack of knowledge in some parts I have withdrawn this post from the forum. Thanks to all those who genuinely tried to help.
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Suttons seeds messed up order
Hi there, I ordered a garden cart from suttons on sunday, priced at 39.99 + 3.95 p+p, i used a 10% discount coupon which brought the price with p+p dwn to £39.91. the money was taken from my bank straight away (within24hrs). I checked the online account today to see when it would be delivered and it said I had no orders,…
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Asda shopping.
I have just had to fight tooth and nail with Asda. I ordered 10 bottles of Champagne. I got a telephone message that they had run short so the order was cancelled, then at the end of the message that they might send a substitute. WHAT..... half an hour later delivery man came with 10 bottles of Cava. No thanks so the…
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bsm advice please
please can someone tell me where i stand with bsm? I purchased a driving lesson at the cost of £52.50 as a gift for my others birthday online, i filled out the online form when we wanted the lesson to take place, no contact from bsm to confirm, after a few days i went into the local bsm office who informed me they have no…
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BT direct debit error, no communication by post been disconnected and charged help!
2 problems in 2 days lol what a week. Basically I have a BT line had no end of issues for the 4 years I have been with them, with one error or another on pretty much every bill. This time its my fault or at least the banks fault as its the first time a direct debit has come out and for some reason it bounced but BT never…
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XP - Does anyone have an email address for Pontins Customer Services?
Hi, I wondered if anyone had an email address for Pontins Customer services? We had a dreadful holiday there recently, which ended up costing us significantly more than we expected because things which seem free on their website actually weren't, and put pressure on my son who has low level special needs. That's on top of…
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GO Outdoors sale problems!
Hi, GO Outdoors recently had a large sale which finished Sunday the 8th. I noticed the sale on that sunday and quickly ordered a number of items with quite large savings. On Monday I received an email saying my order had been cancelled as the items were not in stock (of which there was no mention of availability on their…
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Sports direct wont exchange reduced goods
I purchased a pair of trainers from SportsDirect last week for my daughters 8th birthday.The young man said he would knock 10% off as one of the shoes had been on display but there wasnt anything wrong with it..I was rather pleased and thanked him..However at home they were too small so 3days later i returned for an…
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Bought t-shirt design on front has warn off in wash after 1 wear
Hi ya I bought a tshirt for my oh and followed the washing instructions on the label and noticed that the design on the fron has warn off just after wearing and washing it once. Unfortunately i cannot find the receipt but it has the store name on the label and it's about 2 weeks ago that i bought it. What can i do bout it…
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John Lewis replacing TV with a cheaper one
Hello, hope this is in the right place. Recently our tele broke, an internal problem. Luckily we have the free 5yr warranty offered on all sets by John Lewis. So after a while they put us onto a firm that would hopefully sort the problem and give us our tele back. After a week I phoned the repair people, who said the parts…
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Price match issues -help and advice needed from lovely MSE people :)
Hello, MSE! I have a bit of a problem. I went to a Tesco Extra store and bought a cheap (£6) pair of headphones, one that comes in one of those rip-open packets. I got home only to find that they didnt fit my head (they are the behind the head type ones and I have a big head) I took them back but elt guilty returning them…
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Julipa returns problem – please help!
Hi, I ordered 9 items from Julipa (clothes). I returned them late (after 28 days) due to different reasons. They charged me a late return fee of £3 per item which I am willing to accept since I was over the 28 days and they still accepted the return (T&C say if they do there will be a 3£ charge although I don’t remember it…
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My phone isn't the one I bought
ok, not physically. I purchased a HTC Desire from Vodafone back in May under the premise it would not be branded in any way (so says Vodafone). A week ago there was an over the air update that installed branding (Vodafone logo on startup, Vodafone applications that cannot be uninstalled) and I've been told I cannot have a…
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Struggling to get refund from Homebase!
I am having a major problem getting a refund from Homebase online. I purchased some laminate flooring online on the 18th July, as there was a special offer on at the time. The flooring was buy one pack, get another half price, then an extra 10% off for buying online. Too good to be true it seems! When the order was…
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Advice on getting car deposit back with car finance
Hello, Thanks in advance for any help anyone can give me? I recently order a new Vauxhall Corsa (25th July 2010) from my local Vauxhall dealer on finance. I wanted the car for the week beginning August 15th due to a trip away I have. I was very clear about this. This was understood and agreed, I have a text message stating…
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Who should I return this to?
Now I am diligent reader of these boards but this is a little more complex than normal. I bought an electrical item from Amazon.co.uk from a big international retailer because it's not available to buy over here on the continent. It comes with a standard UK plug. I bought it at the beginning of May and it broke down over…
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Cancelling gym membership - 12 month contract is actually 13 months
Hi. I joined a gym in July last year and then moved house a few months later. I emailed the gym manager in March giving notice to cancel as of 21st July 2010 - exactly one year on from joining. I received no reply to this email. I cancelled the direct debit after the 12th and final payment had been taken. I have just…
