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Item hasnt come??
Hi there, i brought a light off the internet for £90 on 6th feb. i got a email saying it will come between 2-4 weeks. the item didnt come and hasnt as yet. i have email 3 times n got no answer the phone is 24/7 engaged. i asked a customer question off there site with a differant email address asking if the item is in stock…
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Comet appliance insurance problem
Hello, If anyone has been in a similar situation I would appreciate advice as I draw up a letter of complaint to Comet (electrical retail store). I purchased a washing machine in Dec 09 and also bought a 4+1 year warranty. This is on the receipt as charged along with the price of the machine. However, in January 10 I…
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False documents submitted to court.
We are in a case at the moment and the other side have submitted the contract details. However these are false and they have put a date on them valid from xxxx to xxxx we know and can prove this to be false what would the Judge say about this? We can prove it 100% down to TM database and services provided. I think it might…
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Advertising - debt collection
My OH has an event company and was approached by a company re advertising in a venue brochure - we negotiated re advertising in their in-house brochure for a period of two years. After months of back and forth re the advert re approved it and awaited the brochure -which was duly printed and received by the venue last…
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Double Credited - Am I legally obliged to pay the money back?
Hi Everyone Noob to the forum, but love the work done here. I have received a credit twice from a company from whom I made a purchase. One is correct (there was a problem with product I received), but the second is an error - do I have to pay it back? Details are: In December, I made a purchase from a large company and…
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TNT delivery, 1 of 2 parcels recieved neighbour signed for it
My neighbour who is a relative signed a delivery for me today problem is i only received 1 of 2 parcels, i contacted TNT and they are saying the delivery man is adamant 2 parcels were delivered! so they are going to investigate and contact me. where do i stand with this situation? all help is appreciated! should add the…
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Natwest Bank Cashier Till Down And Blames Me!!!!
Hi guys i am new on here so not sure if i have posted in the correct place? Anyhow i have just had a massive unsurreal shock and wondered if you could help me? I went into my local Natwest branch at lunchtime with my kids to quite simply withdraw some money and pay some in. Simple (or so i thought). Approximately 5 hours…
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Overdrawn at bank, not my fault
I subscribed to Ancestry.com just over a month ago. Some clerical error on their part meant that two payments were taken out of my account.what happened was i upgraded my account the same day to get more info.Instead of taking the upgraded £12.95 they took the basic cost which was £10.95 and also £12.95. On finding this i…
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H & M leather bag
Hi guys, I'd really appreciate any advice. Last summer I bought a black leather bag from H & M in the sale. It was £30 reduced from £60. I wouldn't normally pay that much for a bag but I thought I would use it a lot, it would go with everything and would carry a lot of stuff! Though the bag and strap are leather, there are…
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Return of goods
Hi All, I need to end a long running saga, Basically bought some goods over internet. Goods weren't supplied within 30days. When goods eventually arrived they weren't to specification ordered. Got full refund. Goods still haven't been collected. Been nearly 6 months. When does suppliers rigth to the goods end. I.e. at what…
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Taking royal mail to a small claims court
Im self employed and I every week I send in my paperwork to the company Im contracted to and they pay me 2 weeks later. The paperwork has to arrive no later than a Monday. If its late I have to wait an extra week to be paid. Twice in the last 3 weeks, royal mail have not delivered my special delivery package until the…
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No receipt but faulty goods
Can anyone help please? I bought my son football boots at the beginning of December when he got the sheet from school about the sport he would be taking next year. He's only just started playing now but one of the studs fell out of one of the boots . When I took them back to JJB she told me if I didn't have receipt then I…
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Orange incorrectly updated credit file
Hi, I don't know if anyone can help. I started a new contract with Orange in Jan this year and so far their customer service has been terrible. The first bill that they sent me was wrong. I called and they said they'd refund the difference on my next bill. At the same time I set up a direct debit to pay my bills. The…
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Sony 40" LCD TV faulty after 13 months
Would appreciate any advice. My boyfriend purchased the above from Sainsburys Dec 08 as an Xmas pressie. Unfortunately, 1 month after the warranty expired, it broke!!!!! We contacted Sony by email and were advised to take the TV to a Sony approved engineer to diagnose the problem and in some cases, out of goodwill, they…
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Sharp 42" LCD dead
Hi, I have a faulty Sharp LCD tv which is dead, no picture just red and orange flashing light. I have had it less than 6 months. I called Sharp who said that an engineer will call to arrange visit. I asked over the phone and they guy said it will probably be a technical fault, maybe a board. I am worried that if they…
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orvis
Hiya All, Mybe the wrong place! I bought a watch froM an "Orvis" store 3-4yrs ago, it stopped working, tried new batteries with no joy. Sent watch and covering letter to the customer service at "Orvis" asking if it could be repaired, i think the answer was no, as two days later a brand new watch arrived at our door. They…
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Do i have any chance?
Do i have any chance of getting a refund, credit note or an exchange? i recently brought an item from an Asian-Pakistani store, a wedding suit however when i got home to have a look at it i realised that the beads and art work were coming off and missing. when i tried the suit on in the store nothing was out of place and…
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Faulty washing machine after 3 months told no to a replacement.
Hi, My mum purchased a washing machine via Dixons on the 15/12/2009 delivered on the 19/12/2009 which is now faulty and flooded the kitchen twice. I rang Dixons on her behalf and asked for a replacement and was told that they can only offer a replacement within 28 days of purchase, and they will send someone to repair it.…
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white gold ring BROKE!
Hi everyone, apologies for new profile but I couldn't log in on my old one! I hope someone can help me out. Basically my bf bought me a white gold ring for Christmas 2008, it was the wrong size and so we went back and as I was between sizes they had to resize one for me, which I received in mid-January 2009. Roll on 14…
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Refunded by website, but not credited to my bank account. what to do?
I subscribed to a website & thought i'd cancelled the subscription, but i mustn't have & got billed for it. Looked on the cancellation site & it said a refund is available. Got in touch via online live support & cancelled the subscription there & was told a refund would be given to me. Wait 10 working days 10 days pass, no…
