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Sale of Goods - TV broken after 14 months?
Hi, I wonder if you can help me, I recently discovered that me old Dad bought a TV from Comet in May 2008 and after around 13-14 months a fault appered on it, whereby the colour/contrast settings all get lost after about 25 minutes and he has got to keep re-setting these settings every half an hour or so. He went into…
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Don't get screwed BBC3
If this is in the wrong place or has been posted somewhere else. I wanted to tell everyone about a new-ish show that's been playing on BBC3, it's called Don't get screwed. I have found it to have some very useful information on various what if scenarios - definately worth a watch. http://www.bbc.co.uk/programmes/b00nnqwp
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MAXXSOCCER.COM anyone know why their site is down
Hi guys! Have any of you placed an online order recently with maxxsoccer.com, I have ordered a football top for one of my grandsons, it's his 12th birthday on christmas day. I have bought things from here in the past and orders always take around 10 days to arrive, but this time it's been 3 weeks, I tried to contact them…
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items not delivered cant get money back yet
my daughter brought some clothes from jane norman online on the 2nd of december she paid £106 on the site it said delivery between 3-5 days she still has not recieved the items but they took the money she called today and was told that because the items were being delivered by royal mail they had to investigate this and…
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Faulty Fire From B & Q
Hi everyone - advice needed please! My step daughter purchased a new house last year and spent thousands doing it up. Most of the decorating materials, cooker and electric fire were purchased from B & Q. Now, after approx 12 months the fire does not work. You can clearly see throught the vent in the back that there is a…
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Is it worth going to small claims?
Hello Fabulous Money Savers, I purchased a fridge on 15 May 2008 from Amazon. It was supplied by Retailer Popcorn UK. The fridge was manufactured by Coolzone who have now gone into administration. I contacted Popcorn as the retailer in August and have been pursuing them ever since. As the fridge simply stopped working on…
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Royal Mail - Lost Special Delivery
Good Morning I was wondering if any of you could help, as I'm sure you all have more knowledge than me about things like this. I send some jewellery via Royal Mail in September. Special Delivery and insured for the correct amount. Before sending it I checked through the Royal Mail website and followed all their…
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Pre-Xmas delivered suite - but wrong one delivered!
The company made a mistake somewhere between us ordering our suite and it arrriving - ordered a 'bruno', they delivered a 'brando'! Anyway, we were told we could keep the suite until they had a new one ready (which now definitely wont be before xmas), but I rejected this because we already had our old sofas still, and also…
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Consumer rights? Don't make me laugh...
Martin... I love your website, love your TV programmes, love these forums. In fact look forward to all of them. But I was tempted to laugh when I downloaded and printed the "Free Wallet-Sized Consumer Rights Mini-Guide". I'm looking forward to showing this to shops when I have an argument, but I just wish it was all as…
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Plasma TV faulty under Empire Direct warrranty - What are my options?
Hi, In June 2007 I purchased a Panasonic Plasma TV from Empire Direct which came with a 5 year warranty for EdExtra members. The TV has suddenly developed the dreaded green line fault which I understand is a known weakness with the panel in this particular model. The only fix is to fit a whole new panel. As Empire Direct…
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Acer Warranty Concerns
Can't believe how woeful Acer's support is at Plymouth when attempting a warranty return of a 6 month old netbook with a faulty screen. They are arrogant, rude and have no respect for the client. We shall battle on. Take a look at my thread dated 28.11.09 on Acer Aspire One User Forum, user town.clerk, with the subject…
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Amazon took £10 by mistake and wont give it back
I made a purchase from Amazon for £10 from my gift certificate balance. I checked my balance before and after the transaction. The next day a further £10 had been debited from my balance. I figured it was just a technical glitch. I've spent 2 weeks arguing with Amazon, getting inaccurate, irrelevant or ineffectual replies…
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Price drop Empire Stores, should I have to pay more?
Hello :) I recently bought a few items for christmas from the empire stores catalogue, they have a 14 day home approval guarantee and this is extended til just after new year. Anyways, I have checked on their website and a couple of my items are now cheaper, is there any chance Empire will reduce the price on my statement…
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Consumer Rights Mini-Guide Discussion Area
This thread is specifically to discuss the Free Wallet-Sized Consumer Rights Mini-Guide If you want to discuss this mini-guide please click reply.
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Play.com faulty goods
I wonder if anyone can help? I bought a sony e-book at play just over 2 months ago, and am noticing that the battery only lasts 3-400 pages instead of the stated 7000. I notice that play does not accept returns after 28 days (outside uk), and I have not got the invoice. What would be the best way of sorting this out? Can I…
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Return without a receipt?
Sorry if this question has been asked a million times before. I bought some wallpaper from B&Q, i used all but one roll and want to return it but unfortunately, cannot not find the receipt. I wouldn't expect a refund without a receipt but do you think I would get a credit note or would they just show me the door? Many…
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Returning Goods
What is the deadline for returning faulty goods?... I bought a mobile phone which is faulty. This was two weeks ago but the trader states that they can only replace the phone since I received the phone over 'one' week ago... Is this correct!!? I was under the impression a buyer had the right to demand a refund for at least…
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BT box causing damp - HELP!!!!!!
The Bt exchange box on the side of my house is causing damp in my bedroom, where do i stand on trying to get the repairs paid for by BT? Do I have the right to tell BT to remove the phone exchange? Would it be covered by my household insurance? Andy
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Problems with new suite
Hi, I’m new to the Forum, have looked through some of the threads and see there is lots of good information. My problem – We bought a 3 seat and 2 seat leather suite which was delivered 3 weeks ago. After a day or 2 we noticed that the leather was starting to sag and remain in the shape of your bottom when you stood up, in…
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re occuring problems with pram
hi, was wondering if anyone could offer advice, I shelled out £500 on a icandy pear double pram, iv had it since 28th april and since then iv had to have the front wheel replaced twice due to it buckling.......... today whilst crossing a linkway the front wheels stuck sideways and buckled and wouldnt move in the middle of…
