Returning Goods

B_Robinson

What is the deadline for returning faulty goods?...

I bought a mobile phone which is faulty. This was two weeks ago but the trader states that they can only replace the phone since I received the phone over 'one' week ago...

Is this correct!!?

I was under the impression a buyer had the right to demand a refund for at least six months??

Brandon

Bowling_4_Gold

Even if you find it to be faulty one minute after purchase, the 'trader' is fully within their rights to offer a repair/replacement.

Just remember the 3 r's - the trader has to Repair, Replace, or Refund if it is found to be faulty (they choose which one).

Don't know where you got the 6 moth thing from??!!

The_Pedant

the 'trader' is fully within their rights to offer a repair/replacement.

That is only true once you have 'accepted' the goods.

With any goods, you are given a period in which to accept the goods. Goods are deemed to be accepted if (taken from a trading standards website):
- By telling the retailer that you have accepted them.
- By acting in a way with the goods which is inconsistent with the seller's ownership. For example, if you have altered the goods in any way or customised them then you would be deemed to have accepted them.
- By keeping them for longer than a reasonable time without telling the seller that you have rejected them. There is no time specified in the Act and it may vary according to the type of goods. Ultimately, it may be for a judge in a county court to decide whether an unreasonable time has passed and whether goods have been accepted. For this reason you must contact the supplier, preferably in writing, as soon as the fault appears. To delay may mean you lose a right to a refund.

This is covered in more detail in section 35 of the Sale of Goods act

Therefore, unless you had already notified them that there was a fault, a week or two could well be deemed reasonable to of had a chance to inspect the goods and accept them. It could therefore be an uphill battle trying to get them to do more, unless you catch them at a good time.