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Shop gone bust!!!
Hi, I have a Guitar Amp thats gone a bit faulty and its well within its 5 year warranty but the shop I bought it from has gone bust about 2 years ago. Ive emailed the parent company (Crate in the USA) with no response and also UK dealers of Crate but only had one reponse teling me to take it back to the shop I bought it…
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Dell Outlet Laptop: I want a repair, but they offer a refund.
I find myself in the unusual position of actually wanting a repair (a replacement would be better) for a faulty laptop. However, Dell (up to now) have only informed me of my rights to return under DSR for a refund. I bought what I thought was a good spec vs price Studio 15. It cost £580 all-in. It was a certified…
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Additions Direct Shocker!
Hi Excuse the epic nature of this rant (for want of a better word), but if you can help at all please please do! My 10 year old daughter had been saving up her pennies for a long time to buy a nintendo ds, i finally found one we could afford by signing up with Additions direct and taking advantage of their £30 off your…
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New Car Order Cancelled -Can I reclaim deposit?
Help appreciated please. I have unfortunately had to cancel a new car order. The original salesman I was dealing with has moved on but did not pass the details on re my cancelling the car, thus it remains on order. The very angry manager says I am liable to continue with the sale as I entered into a legally binding…
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Discounts not applied correctly
Just ordered from Early Learning Centre and applied a 20% duscount. However when the goods arrived the invoice had only deduction £17 discount not £18. Being accounts trained I spotted it, emailed ELC and they did appologies and refund me the extra £1. It may have been a genuine error on my invoice only but does prove it's…
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pram broke after a week!
Hi, my sister bought a pram online from a retailer based in Lincolnshire. However, a wheel has fell after just one week of very occasional use. They have collected the pram and say it will be at least 2 weeks before its repaired and would she like to hire one out from them at a cost of £24 delvery charge? Surely thats not…
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Expired manufacturers guarantee
I bought from Argos a cordless hedge trimmer for £35 The 1 year guarantee has expired (by 2 weeks) The battery pack will not re-charge, probably because the item has only been used 3 times in the 12 months and recharged on a couple of occasions I have the receipt Although the customer has a responsibility to recharge the…
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Ebuyer Windows 7 upgrade offer not honoured!
Hi there, I writing regarding an ongoing dispute between ebuyer and myself regarding Windows 7 upgrade option. I am a longstanding, loyal customer of ebuyer.co.uk and have been very happy with my experience up until a recent incident. In September I made the decision to buy, (from ebuyer) a new computer and spent several…
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AB1 Collectables LTD Aberdeen
I am hoping our scottish friends might be able to help with this one! Basically I am trying to track down a shop\company called AB1 Collectables. Here 's the story. I ordered an item from their website(http://www.ab1collectables.com/) 3 weeks ago. I received an email acknowledgement stating that my order was successful. I…
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toys r us taking money from my account!!!!!!!!!!!!!!!!!
My wife ordered £196.00 of toys on the internet on 29/11/09. Although we had sufficient funds in our account to easily cover the amount our card was declined. My wife tried several times on the 29th and again on the 30th, she also rang them with the same result. Admitting defeat my wife started using other websites. The…
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Promised refund has not materialised
Hi all, Would really appreciate some advice on this. Where do I stand if I've been formally offered a refund as a result of raising a complaint about a product/service, but the refund doesn't materialise? I've had an ongoing complaint raised for nearly 4 months now with Moss Bros. About 1.5 months ago I was finally offered…
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Online misprice, where do I stand
I ordered a mattress on line, the price appeared wrong, but order went through fine. Email order confirmation received. Funds were taken from credit card the same day (2nd December), but no contact from company (Benson Beds). Now appears that funds have been credited back to my credit card, but still no contact from…
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Gym / EAZY COLLECT SERVICES LIMITED
Hi - some quick advice please. Had a 12 month membership from Mid Nov 08. I stopped going for personal reasons. Telephoned Gym 12th October to cancel (30 days notice required), and i was told to put i writing. I did, sent to Gym. Cancelled DD with bank. Easy Collect say letter never received. They say i should have sent…
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Mobile Phone Contract re DD - Advice Sought
As you (we?) are a compassionate, creative and knowledgeable community I wondered if anyone could offer some advice on this problem. I am writing on behalf of someone in their 80s who is trying to help a friend, also in her 80s (in honour of Martin let me call her Marti). I am not related. Marti is deaf, is in hospital…
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Guardsman / DFS / Sofa protection
Hello people, Bought a sofa from DFS 9 months ago with guardsman stain cover. This cover being the callout service for spilliages/stains on the sofa. The Guardsman service centre say they replace any cushions that cannot be cleaned. Sure enough we got a stain that would not come out therefore after waiting an age we…
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Bought furniture, company in liquidation now,my rights?
Would really appreciate if someone could offer me advice. I purchased furniture in July and have been patiently waiting its arrival but have just found out through a search on the internet that the company has gone into liquidation. Is there any way of getting my money back? Paid using a Visa debit card but this was way…
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Cashback
Can anybody tell me how to get an answer from Mrs Cashback. Been waiting months for cashback and they ignore my support requests and e mails. Thank you, xamberangel:confused:
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Mobile Phone Contract!
Hi everyone, Basically I'm looking for some advide as I feel I have been wronged by Vodafone. I had took out and completed an 18month contract with Vodafone, and after I recieved a couple of phones calls asking me to carry on with them, I declined to do so. Now suddenly after checking my E-mails, I have noticed they have…
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Item now £30 Cheaper and Faulty After 2 Days
I placed an order for a set of Logitech Z-Cinema 2.1 speakers from Misco.co.uk for £85 (VAT included) on 29th November and received them 2nd December. A day later, I visited Misco's website and noticed the speakers are now advertised for £57 (VAT included). This is almost a £30 saving. I was wondering if there is anything…
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Dry Cleaning Dispute - Independent Testing
Hi After a coat worth £200 was ruined by a dry cleaner (colour faded drastically), I took the garment to be checked by the retailer. The retailer examined the coat at their HQ and found that there were no manufacturing faults and put this in writing. The dry cleaning company had already 'examined' the coat and declared it…
