Additions Direct Shocker!

rowley

Hi
Excuse the epic nature of this rant (for want of a better word), but if you can help at all please please do!

My 10 year old daughter had been saving up her pennies for a long time to buy a nintendo ds, i finally found one we could afford by signing up with Additions direct and taking advantage of their £30 off your first purchase offer. this made the ds little over £60 in total.
less than 6 months later, and still under warranty, the ds began to break down (glitches, crashing mid game etc).

We contacted additions who promptly sent a delivery man round to our address to pick it up. he gave us a reciept of sorts with the barcode torn half off making it unreadable and gave us absolutely no indication of when we could expect its return, or any information whatsoever actually.

5 weeks later and several frustraited calls to additions later (no contact from them to us at all i might add) we now find that our ds they have taken is officially lost and they can offer no insight as to where it could be.

They eventually fobbed me off to Nintendo who stated catergorically that they did not have the item and that it was additions responsibilty.
another call to additions (not a free number either) and over the next 15 minutes they continued to tell us they cannot find our ds and will not replace it, at all.
they will refund it, after 5 weeks, but refunding our particular bargain price ds will obviously not at this point pay for a new one. from anywhere.

It's 3 weeks to christmas and the company that sold us the ds has effectively lost our console while in their care and refuse to replace it, i can't afford to buy another and neither can my daughter. obviously she doesn't fully grasp the situation, but she will come christmas day when she unwraps the games my family have brought her and has nothing to play them on.

Where do i stand with my rights? their customer service has been shocking,
surely there is some way to get my console or a replacement back?
Rx

OlliesDad

Under the Sales of goods act they have a responsibiltiy to Repair/Replace/Refund the DS, but it is up to them to choose which one.

They are well within their rights to offer you a refund. Is there anyway you can ask the relatives (or as your present) to put towards a new DS rather than the games?

Or ask if Additions would be willing to give you a discount.

DaveLy

Order a new nintendo DS from very.co.uk using the 9% cashback and £30 off first purchase, puts it at £65. (£99 full price which they will debit initially)

dfh

You could get one of your relatives to open a new account so you are eligible for the discount and buy a new one with the money that is refunded to you.

Anihilator

Why's it a shocker OP.

If you had paid more than current price would you be happy with a lower price being refunded?

rowley

It's not a money issue, it's the ds we want not a refund, we'd take our original faulty one back rather deal with this company anymore.
Additions are responsible for losing the console while they should have been repairing it, but seem adamant they won't offer us anything more than the refund, no discount and asking family to cough up the difference seems a bit cheeky.
thanks for the comments and the suggestion to find a similar priced one elsewhere.

wornoutmumoftwo

You'd probably get a decent one second hand. We have two and they were second hand over two years ago and still going strong (daily use from 6&7 year old), you'd probably get one for the amount of the refund you received.

rowley

£30 off offer has expired