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European threat to right of refund for faulty goods?
Came across a story in a local newspaper today re. a European directive which aims to abolish our right to get a refund on faulty goods, replacing it with an obligation to replace or repair. Whilst that may be ok in some circumstances I would prefer to retain the option of a refund. Story is here:-…
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Misrepresentation by burglar alarm company
Does anyone there ever been misrepresented by the Locked Up Monitored Security Ltd? I paid a deposit for a burglar alarm with police response at Ideal Home exhibition but two days later I realised that the rep mis-sold me the product in which the company does not registered for the police response. I immediately cancelled…
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faulty pre-owned game....but no receipt :(
I brought a pre-owned game from gamestation a couple of weeks ago, and i played it to a certain point, and it keeps freezing, a-la faulty. It has lots of scratches on it, and im really surprised they've sold it in this condition to be honest. Obviously this wouldn't normally be a problem, but i seemed to have misplaced the…
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5 month old buggy broke
im posting this for someone else, they bought a brand new buggy from addtions and the brake has broke within the last week, do they have any rights for a replacement or repair?? thanks in advace for your help
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Faulty Sony WX1 Camera
I bought the camera 4 weeks ago online. The flash doesn't seem to work correctly so i returned it back to them for an exchange and this is what they emailed:- I packed the Sony Camera in the ORIGINAL box with a shipping label on it and sent by Royal Mail Special Delivery (arrived on time). It just sounds absurd that they…
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Pristine Health/ Dazzles smile scam
I know am such a fool for falling for what now appears to be a common scam... Whilst searching for dentists on internet, I came across an article about 'Dazzle smile’ whitening stick which was offering a free sample of their product and to pay only £1.99 for shipping, or so I was led to believe… I purchased the 'free'…
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Are the manufactures lying?
I bought a Sony laptop on the 1st Novemeber 2008 from Argos. On the 26th October 2009 it stopped working. I called up Sony and they arrange to pick it up for repair, saying that my warrenty was untill Feb 2010. I had no word from them in all the time that they had my laptop, so i called them today and they have told me…
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Defective Nokia N97
Hi I wonder if anyone can offer advice, I purchased a new Nokia N97 mobile phone direct from Nokia UK in late June of this year for £499 and soon after using it I noticed a couple of problems. First, the GPS global positioning was inaccurate by about 70 to 210 yards so when using the inbuilt sat nav, the driving…
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Cdiscount.co.uk
I ordered a TV from this company on the 14th of October, Item was quoted as in stock, and delivery stated to be 3-5 days. They took the money from my account pretty much straight away...and I am still waiting for my TV. They made no effort to contact me about details of stock, I had to contact them myself to find out where…
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Do you/have you worked for Outnow DVD rental?
Hi - I'm trying to track down people that are currently or have previously worked for the DVD rental company Out Now (previously known as My Movie Stream) - I just want to get some insight into what is/was going wrong. Thanks for your help in advance,
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Double Dell delivery
I ordered a computer from Dell to my home address, and within 2 hours of placing the order I rang up to change the delivery address to work. They said this would be done (I have four emails stating as much). Then a week later I got a text confirming my delivery would be the next day. I rang them to check it would be…
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Anyone had problems with Avon Cosmetics?
On June 23rd I placed an order online, which included an Antler Glam box £10.00. The order which totalled £30.82 arrived, and on opening the order, the invoice stated it was out of stock and to allow six weeks for delivery. After seven weeks I rang to see if the item was on the way, and I was told the item was still out of…
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Reids Leather Suite
Hi Looking for some advice on a leather suite that i purchased less than a year ago from Reids. On my my 3 seater there are two areas where the leather surface has rubbed away to leave a lighter coloured patch. Basically it looks pretty bad and not something I'd expect to happen to a couch of it's age. I contacted Reid and…
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Who is responsible for this missing part? What do I do next?
Hi All, On saturday my van wouldn't start. I have breakdown insurance and the garage that came out to it said they couldn't fix it at the roadside so they would need to tow it. I agreed they could tow it back to theirs and give me a quote for the work on condition they agreed to tow it to my own mechanic in Monday if I…
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Argos Damaged Fridge
I had a fridge delivered today from Argos. After unpacking I noticed there was slight damage to one of the bottom corners where it had been dented and the casing cracked. I phoned CS and was offered a replacement or discount of 10% on the slightly damaged one. I opted for a replacement which will be delivered on Friday.…
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Bad experience with PCworld anybody? They've ruined my credit score, can anybody help
They are unwilling and there must be something I can do.. Please see my below letter to PCworld for information on what they did when I bought a laptop. I wrote to the store manager a year ago and was ignored. I've emailed customer services, called customer services and written to their head office. I've had a very 'wishy…
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Bad experience with PCworld anybody? They've ruined my credit score, can anybody help
They are unwilling and there must be something I can do.. Please see my below letter to PCworld for information on what they did when I bought a laptop. I wrote to the store manager a year ago and was ignored. I've emailed customer services, called customer services and written to their head office. I've had a very 'wishy…
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Undercharged for an order
Hi I've bought a fridge and a freezer from an online website which arrived a couple of weeks ago. The items where meant to cost me a combined value of £500. However they've only charged me £200 (it looks like they've only charged me for one item). Anyone got any idea where I stand with this? I'm thinking that as long as i…
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Laptop repair gone bad
Took my laptop to a computer repair shop in a town near me to have the power supply fixed as the pin had snapped off of it. When checking it in the battery was dead as naturally we'd not been able to charge it for some time so he gave it a once over confirmed that he saw the problem with the power supply and said its an…
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Money back Guarantee - UK website
Hi, I recently bought a high ticket training program (£600) for a UK website that offered a Money back Guarantee. I have sent 3 - emails to them and got no reply. Who do I to to the ASA or trading stantards?
