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Broken item, refund different card (same account)
Hello I've got a bit of a problem and I'm told you're the people to help me out with some advice. As simple as I can make it; Last week I bought a game with specific controller (the game only works with the controller, it's DJ Hero btw), the controller has broken within a week. I bought it at GAME online using a credit…
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Faulty goods but company want extra money before replacing
Hi I bought a dinning set (table + 4 chairs) from and on-line retailer of the Shop Direct Group. I took delivery on the 20th October and found that one of the chair seats was marked. I imediatly contacted the retailer and explained the problem to which they would contact me later. After 2 weeks I heard nothing so contacted…
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returning wrong goods?
I recently ordered a driveway alarm system from an online retailer. The alarm that the retailer sent me was different to the one advertised on the retailer's web page also the picture of the alarm was different. Therefore the alarm is not suitable because of the size differences etc. I have contacted the retailer who has…
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Tesco mess with Windows 7 pre-order
I pre-ordered Windows 7 Professional from Tesco online back in July 09 @ £89.97. It arrived, delivered by Citylink, but upon opening the Citylink package found the W7 box crushed and bits of plastic floating about inside. There was no way to see if it was the disc, or just bits from the case, or if the disc was scratched,…
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kays catalogue
Hey everyone, sorry if i've posted this to the wrong place... i'm a newbie to this ;) I've recently retuned to the uk having lived in oz for almost 10yrs and i just cant seem to get any credit!!.. i never had any probs in oz getting credit and never had any credit in the uk before i left for oz!! My friend has the same…
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Faulty product but no receipt!!!! what can i do???
I would really appreciate some advice on how to go about replacing a faulty Aerobed bed without a receipt. I bought an Aerobed about 5/6 months ago for staying over at my workplace as i work quite a way away from home. I bought an aerobed as I wanted to buy a quality product for the task. It cost me £48.50 from an argos…
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Recieved a bill over 5 years old
Am I right in thinking that if you recieve a bill from a company after a certain length of time you are not liable to pay it? I cancelled my account with my isp AOL about 4 years ago maybe longer, I have since received a bill for £54 from a debt company, I'm very cross about this as I remember clearly contacting AOL saying…
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When have I legally purchased
For the purpose of internet shopping, at what point can it be said I have legally purchased. Is it when I click 'Confirm', or when they take the money, or when they deliver, or what?
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Fit for purpose question
[FONT="]Just wondering if anyone has any experience of this and can offer me any advice?[/FONT] [FONT="] [/FONT] [FONT="]The story[/FONT] [FONT="]Bought a new Kona Kula mountain bike from an online store that arrived exactly a month ago[/FONT] [FONT="]Been out on it 3 times so far and put about 50 miles…
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bizarre one!
Hi I wonder in anyone can help me. I've just received a brand new sony vaio laptop from Currys, but I haven't ordered it, it doesn't seem to have been paid for by any of my credit cards (although I'll keep checking) I don't think I've won it but its definitely addressed to me. Now I'd love to keep this computer, but I…
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Wrong Baby Grobag Sent
HI ordered a baby grobag 1.0 tog 6-18 months. However after had thrown packaging away discovered had been sent 2.5 tog which is no use. Emailed the company and was told couldnt do anything as didnt have original packaging. Have also sent then a recorded delivery letter requesting correct item be sent that I paid for but…
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Damaged bed from TJ Hughes
Hi All, I took delivery of a faux leather bed and mattress today. I took the mattress out of packaging to air as advised on the box. When my hubby got in at about 7pm he opened the boxes to start building the bed, only to find 4 holes in the faux leather bed. I cannot call TJ as they are closed at 7pm, so will ring first…
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Di Moda Clothing, Cleethorpes BAD Customer Service!
Has anyone else had problems with returning goods to this company? They are based in Cleethorpes and in August i ordered a T-Shirt from them. Everything was fine and delivery was in good time; however the t-shirt i bought was too small so i sent it back within one week and asked for the next size up. Anyway after a few…
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Liquidated damages vs penalty charge...
I have been forced to withdraw from a university course due to their strict attendance policy coupled with the fact that I had been served jury service. They are now threatening to take me to court over a cancellation charge which amounts to fees I would have otherwise paid - this is a significant sum, far beyond…
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Easyjet "cancelled flight"
We were booked on 0835 flight from Luton to Pisa on 23rd October. We were called to gate with plane sitting waiting for us, there was then confusion amongst staff until they told us Easyjet were cancelling the flight due to "strike action" at Pisa airport. We were given a fact sheet outlining our rights under EU 261/2004…
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Pram damaged whilst in the care of daughters nursery
not the perfect place to put it probably, any suggestions for a better topic would be welcome. DD was at nursery yesterday, there is a pram park, all mums are meant to fold their pram up and put their childs name label on it, when I got there not one person had folded their pram, I left mine up as if I'd put it down it…
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Vouchers - general advice
Can anyone please advise re the validity of voucher expiry dates? I purchased a voucher back in Feb 2009 from Airkix for my brother to have sky dive experience. The voucher received has a "valid before" date of 26 Nov 2009. My brother has recently had an eye operation and has been advise not to take the sky dive experience…
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Empire Stores and a busted PS3
Right, having gone down the SoGA route I've already gone through the process of sending a technicians report along with the SoGA letter to Empire Stores allowing them to reply within 14 days, which they did. My problem is their responding letter just refers me back to Sony. Are they just giving me the run around? Do I…
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Faulty computer motherboard
2 months ago my son bought a new £80 motherboard from a large online supplier. (who he has used a lot before) It was faulty and they replaced it fairly promptly. The replacement motherboard was also faulty and he tested it according to their instructions to confirm this. He returned the board and, after some delay, the…
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Faulty Tesco Bed
Hi all, Ordered a bed last week from Tesco Direct, the wife waited in and it arrived yesterday. I unpacked it all and started assembly, after about 2hrs of unpacking and assembling realised it was missing some integral parts. The four boxes it came in all had sheets containing what parts are in each box and quantities and…
