Faulty product but no receipt!!!! what can i do???

brad26

I would really appreciate some advice on how to go about replacing a faulty Aerobed bed without a receipt.

I bought an Aerobed about 5/6 months ago for staying over at my workplace as i work quite a way away from home. I bought an aerobed as I wanted to buy a quality product for the task. It cost me £48.50 from an argos store and i paid in cash. I no longer have any of the packaging other than the instruction leaflet. It says the bed is garunteed for 1 year but that i can't get it replace without having a receipt.

Now i'm wondering if this is completely correct but have no idea how to tackle them on the issue. I would really appreciate it if someone could give me some advice on how best to deal with this before i make contact with the company.

Many thanks

Brad

moonrakerz

You don't need a receipt, just a "proof of purchase". Credit card/bank statement or similar.

brad26

Doh.......i paid in cash.

pinkshoes

If you paid cash, you're completely relying on the good will of the shop you bought it from, and if it's Argos, I doubt you'll get anywhere.

In your situation, having no proof of purchase, I would write to the manufacturer describing the problem, telling them you're disappointed that a quality product would go wrong in such a short time period, and asking if they would fix it.