Vouchers - general advice

R1ked

Can anyone please advise re the validity of voucher expiry dates? I purchased a voucher back in Feb 2009 from Airkix for my brother to have sky dive experience. The voucher received has a "valid before" date of 26 Nov 2009. My brother has recently had an eye operation and has been advise not to take the sky dive experience until December. I have contacted Airkix who are asking £10 for a 3 month extention or £20 for a 6 month extention. Can they really insist on this additional payment? Are validity dates legally allowable when a voucher is purchased? What are my rights?

durham_girl

R1ked wrote: »

Can they really insist on this additional payment?

Yes, as long as it's in the T&Cs

R1ked wrote: »

Are validity dates legally allowable when a voucher is purchased? What are my rights?

Yes they are and you have no rights as long as the expiry date is on the voucher. They don't have to offer an extension at all.

R1ked

What if the voucher has no reference to T&C's and no refernce to where they can be found?

Amistoso_2

R1ked wrote: »

Can anyone please advise re the validity of voucher expiry dates? I purchased a voucher back in Feb 2009 from Airkix for my brother to have sky dive experience. The voucher received has a "valid before" date of 26 Nov 2009. My brother has recently had an eye operation and has been advise not to take the sky dive experience until December. I have contacted Airkix who are asking £10 for a 3 month extention or £20 for a 6 month extention. Can they really insist on this additional payment? Are validity dates legally allowable when a voucher is purchased? What are my rights?

sounds fair enough, he has had several months in which to use the voucher already, a tenner for an extention sounds sensible if you don't want to lose all your money. I can't think of any company who wouldn't have an expirey date on a voucher

R1ked

Can anyone offer a legal viewpoint on this matter -- after-all it is a paid for voucher not a give away.

Fonz_2

The legal viewpoint is that it clearly has an expiry date and you need to use it before that date.

Amistoso_2

Legaly you accepted when you bought the voucher that it had to be used within 9 months!!

durham_girl

R1ked wrote: »

What if the voucher has no reference to T&C's and no refernce to where they can be found?

Then you should have checked before parting with your cash

nomoneytoday

I think £10 to extend is a fair offer to cover their additional admin etc

pinkshoes

Their web page says:

Airkix does not offer refunds but will reschedule, transfer or extend vouchers for an administration fee.

I would argue that £10 is excessive, and the administration required to extend it 3 months or 6 months would be the same, so why the extra to extend it 6 months?

I would ask them for a break down of the £10 and £20 administration fee.

Amistoso_2

perhaps this £10 may be a reflection of price increases eg, fuel, insurance etc? and not just admin costs