5 month old buggy broke

stokefan

im posting this for someone else, they bought a brand new buggy from addtions and the brake has broke within the last week, do they have any rights for a replacement or repair??

thanks in advace for your help

The_Pedant

I would say that you expect it to last for more than 5 months, on the grounds of reasonable expectation & durability.
Under the Sale of Goods act, any item less than 6 months old places the burden of proof on the retailer to show it is not an inherent fault.

I would go back to the retailer. It is for them to decide if you receive a refund, or repair. Either way, this should be 'within a reasonable period of time', and 'without causing unnecessary inconvenience'. So weigh those up with how it may affect their ability to get out & about with the kids to decide expectations (i.e. could press for a loan buggy if a repair will take a while).

stokefan

thanks for your reply.

the problem is its from additions direct (catalogue) and its not the persons account, they have bought it using a family members account, so it will be the family member dealing with the catalogue, i dont understand why people still do it that way, when you have problems like this its a bloody nightmare

fishingcinema

it should not make a difference other than being a bit of a pain that the account holder has to sort out the issue

i would phone/email the cat as another poster has mentioned as it is under 6 months old the cat has to prove that the fault was not a manufactures fault

i would also contact the manufacturer of the pushchair too just to see what they say about the matter but really it is down to the cat to solve

stokefan

fishingcinema wrote: »

it should not make a difference other than being a bit of a pain that the account holder has to sort out the issue

i would phone/email the cat as another poster has mentioned as it is under 6 months old the cat has to prove that the fault was not a manufactures fault

i would also contact the manufacturer of the pushchair too just to see what they say about the matter but really it is down to the cat to solve

thanks very much, ill relay the info

Rachel021967

I had a similar problem with a pushchair from Argos. The wheel broke off after 4 months. I phoned the manufacturer and they said to take it up with the retailer (as legally the onus is on them)and if I didn't have the receipt then take in my credit card statement. Most pushchairs have a 6 month guarantee and some have 12 months. I would get your family member to take it up with Additions direct as soon as possible.