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I Can't speak to a Manager
Hi Guys, Littlewoods won't let me speak to a manager - they said all their managers were in meetings and couldn't speak to me for 48 hours. Is this allowed/acceptable?
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Possible bait and switch at Argos
I'm currently very confused about an offer Argos has put up on their website, according to them they have changed an offer that was available, but I'm receiving the original offer they placed on the website. I've refreshed my browser multiple times, on both my mobile and my PC, head office claims that it has been changed…
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false ugg boots
Hi. I went on the an uk uggs boots website and ordered some cheap uggs. I had been told about sale uggs by a friend, but appear to have got on the wrong website by mistake. They have come but are not real and do not fit. There appears to be no address to return them to as the paperwork is in Chinese! Do I just write this…
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Payment after Delivery - PLEASE HELP
Hi all MSE users. This is my first post on the forums, however I have been an avid reader for many years. I am looking for a bit of advice if you don’t mind. At the end of October I placed an order online with a Fireworks retailer. The order form did not ask for Card Payment details, subsequently I found out the retailer…
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Computer repair
We've been having problems with our computer which we purchased less than a year ago, I phoned Dell who said it was a software problem and there would be a £58.00 charge to fix it! I asked why there was a charge and they said it was due to it being a software problem. I said if I contacted PC World where I bought it would…
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Should I get a refund or a voucher?
Hi, Just got back in from a 'Sports Direct' store, trying to return a pair of trainers. I havent used them and they were bought 6 days ago, I have the receipt, so I wanted a refund. Their company policy is not to give refunds, they give girfcards to that value. After spending 10 minutes trying to get money put back on my…
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Hellllpppppppppppppppp!!!
I bought a Bluetooth headset for my phone from Halfords on the 3rd Nov and its not working now :( I have the inner packaging and recipet but I cant find the outer packaging :( How do I stand :confused: Thanks in advance
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Court Of Protection - decent solicitor
Hi all Am asking this on behalf of a friend - does anyone know of a good London-based solicitor who deals with Court Of Protection issues? Hope to hear from someone. Mark
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Problems with laptop only days old
Hi there I've purchased a new laptop from PC World at the weekend and after just a couple of days of using it I'm starting to get a blue screen error causing the laptop to turn itself off. This is clearly down to faulty goods, software or hardware fault (whichever!). However I seem to remember when they were trying to sell…
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Help cancelling teeth whitening trial!? 'PremiumWhite'
The website in question: https://www.premiumwhiteultra.com/ - A TOTAL SCAM. I am currently talking to someone on live chat after learning they charged me an extra $9.95 for international shipping for a trial product. I proceeded to cancelling my order but have now been told: "You have been removed from the auto ship…
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Help Needed With Consumer Rights Issue
Hey everyone, I'll try keep this brief :) My situation: I (read: my mum) bought an Xbox 360 in late November or early December 2007, and everything's been fine up until the other day where it went and broke on me. Now, I bought it from PC World, who had a 1 year warranty on the Xbox, but which has now obviously expired.…
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DFS Peeling Leather Sofa
Hi Just wondered if anyone could advise me, I have a three year old red leather sofa from DFS which has peeled leather - it started cracking and peeling a number of months ago, last month they came out and "repainted" it - the areas they painted in are now on the badly peeled section. I think a leather suite should last…
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pruhealth charge women more for insurance - is it legal?
I found out that Pruhealth have been charging women more for insurance even when men are older, is this legal? Do they have to tell women or is it fraud if they have been charging additional monies without telling their customers..
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Sports direct- not in stock
I recently ordered a jacket from Sports direct. They sent me an e mail to say that the jacket was not in stock and that they would refund my card. I then bought another jacket elsewhere. A day later Sports Direct sent an e mail saying that due to complaints(not from me) the jackets had suddenley appeared and they were…
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Fizzled out Fireworks
We spent £72 on fireworks from The Range. They were advertised as 'extra loud' and judging by the size of the box and the descriptions, they looked like they might be quite spectacular. They were a complete wash-out, they were pathetically quite and were something that I would expect from a £9.99 box from the local garage…
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Internet purchase not delivered
I recently bought something off the internet from lakeballs.co.uk and after a few weeks of no delivery decided to email them to enquire when I can expect delivery... The email was undeliverable... So I tried phoning the number on the website a dozen times which goes to a full mailbox which means I'm unable to leave a…
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can I ask for a replacement instead of a repair?
Hi, Bought a t-mobile pulse phone 1 week ago and the touchscreen has already failed. As part of the sales of goods act am I legally entitled to ask for an recieve a replacement even if t-mobile want to send the thing off for repair? This question probably has been answered a million times but I get different answers…
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Louis Vuitton
Hello, I purchased a Louis Vuitton bag from the Louis Vuitton store in Banff, Canada in June 2008 when I was on holiday. Only a week ago I noticed a crack in the bag and I took it straight back to the nearest LV store which is in London, Oxford Street. They said that they would send it off to Quality Control, and they…
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Currys non communication..
This is the SECOND time i have had issues over the same product as my previous posts will have shown..today takes the biscuit! Just had a nightmare..imagine this..lovely morning out with my mindee and get home..my OLD mobile phone is ringing in the drawer (they had my new one) and so i just manage to answer it (lucky it…
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Faulty PS3 Saga
Hello, I was wondering if you could help. My oh had a ps3 that was bought on launch day in 2007 and in the last few months developed a fault, we spoke to consumer direct who advised us to get in contact with the seller Game to arange repair. We have done this and had the ps3 returned to us twice now with the same fault and…
