I Can't speak to a Manager

cloggs

Hi Guys,

Littlewoods won't let me speak to a manager - they said all their managers were in meetings and couldn't speak to me for 48 hours. Is this allowed/acceptable?

Mark_Hewitt

Yes. Why do you ask?

DVardysShadow

Of course. You may have rights to have your problem fixed, but idf you can't speak to the organ grinder, just take the monkey's word at face value, record it in correspondence as evidence of being unreasonable, if they are in the wrong and take your complaint from there.

Freddie_Snowbits

I would ring head office if I was you, their number is 0844 292 1000

They are part of the Shop Direct Group
(Efficient use of the inbternet and a 1 minute search brings you wondrous things)

Esqui

That is one marathon meeting they're in

bap98189

Perhaps it would help if you gave us some more information. What has happened that you want/need to speak to a manager.

reuben23

0844 292 1000 The geographic number is 0151 432 1000 for shop direct / littlewoods. Ask for customer services. Use this if calling from a mobile, it should work out cheaper.

willo65

Refuse to hang up until you speak to a manager as most contact centres will have a system in place that you cannot hang up on a customer unless they are abusive.

badger247

Also worth Googling the CEO's name on google! Then check the investor relations page of their website and figure out how their email address book is set - example : [EMAIL="gordon.brown@littlewoods.co.uk"]gordon.brown@littlewoods.co.uk[/EMAIL].

Then email the CEO and cc in as many main board directors as possible - now heres the neat bit...........plus the name of the person you have been dealing with on the phone.

I have tried this with Virgin Holidays (I emailed and sent Richard Branson the letter to his home addresss!!!)

BT
Abbey(tricky Spanish email addresses!)


It works. Be professional and just state the case and ask for it to be reviewed. Always mention poor service where you have received it.

Badger

londonuk2008

so did you get a reply from Richard Branson?

badger247

Hello

No, but a week later Virgin Holidays seemed very keen to respond to the issues, not only did they refund my £500 holiday deposit but they also compensated me £150 for my trouble.

Badger