I Can't speak to a Manager

Anihilator

badger247 wrote: »

Hello

No, but a week later Virgin Holidays seemed very keen to respond to the issues, not only did they refund my £500 holiday deposit but they also compensated me £150 for my trouble.

Badger

Probably passed your details on to the police too for harassment?

I would suggest sending letters to staff members home address is completely unacceptable.

jamesb1239

Littlewoods actually employ quite a lot of at home staff, so the reasoning could be that you got one of those and they were actually unable to transfer you to a manager. Used to be like this when i worked for sky from home.

michaelvintner

DVardysShadow wrote: »

just take the monkey's word at face value, record it in correspondence as evidence of being unreasonable

That's nice isn't it, oviously a complete idiot on the other end of the line, total dimwit unworthy of life itself. They must be lying they are too thick and stupid to tell the truth. It is ridiculous the superior attitude that some people have on here.

Just as an example, my girlfriend works for a major high street bank. Tonight she is doing some overtime on the phone (not her normal job but she is trained in it). At the moment the sum total of staff in that call centre consist of her and the security guard. You could not speak to the manager because there are none there.

By the way she has a law degree, do you have one. She must be a very inteligent monkey.

Esqui

michaelvintner wrote: »

That's nice isn't it, oviously a complete idiot on the other end of the line, total dimwit unworthy of life itself. They must be lying they are too thick and stupid to tell the truth. It is ridiculous the superior attitude that some people have on here.

I think the "monkey/organ grinder" thing was just an expression.

DVardysShadow

Esqui wrote: »

I think the "monkey/organ grinder" thing was just an expression.

Correct

michaelvintner wrote: »

That's nice isn't it, oviously a complete idiot on the other end of the line, total dimwit unworthy of life itself. They must be lying they are too thick and stupid to tell the truth. It is ridiculous the superior attitude that some people have on here.

Just as an example, my girlfriend works for a major high street bank. Tonight she is doing some overtime on the phone (not her normal job but she is trained in it). At the moment the sum total of staff in that call centre consist of her and the security guard. You could not speak to the manager because there are none there.

By the way she has a law degree, do you have one. She must be a very inteligent monkey.

I congratulate you on your rant.

But you miss the point. Monkey and Organ Grinder is an expression which is used to describe a particular relationship between the staff and the management. The example of your girlfriend is particularly apt. She has a law degree. She may actually be a monkey. Someone with no qualifications could be an organ grinder. The difference is how the company empower their staff. If your girlfriend answers my problem with her employer and she is able to accept that there is a problem and they have empowered her to take the decisions that solve my problem and she fixes it, then I go away happy that I have spoken with the organ grinder.

If she agrees there may be a problem, can't tell me what the fix is and says that she does not have the authority to fix it and tells me only a manager has the authority to fix the problem and then tells me all the managers are in meetings for the next 48 hours, then she is the monkey, even if she has more law degrees after her name than letters in it.

Searcher

bap98189 wrote: »

Perhaps it would help if you gave us some more information. What has happened that you want/need to speak to a manager.

Sorry, but I really can't see the logic in that.

The op asked a question that was answered in post number 2, so no further information is needed.

badger247

Anihilator wrote: »

Probably passed your details on to the police too for harassment?

I would suggest sending letters to staff members home address is completely unacceptable.

He is the founder and needed to know, no harassement involved if you had read my original post. Pay attention Anobilator!!!

stebiz

michaelvintner wrote: »

That's nice isn't it, oviously a complete idiot on the other end of the line, total dimwit unworthy of life itself. They must be lying they are too thick and stupid to tell the truth. It is ridiculous the superior attitude that some people have on here.

Just as an example, my girlfriend works for a major high street bank. Tonight she is doing some overtime on the phone (not her normal job but she is trained in it). At the moment the sum total of staff in that call centre consist of her and the security guard. You could not speak to the manager because there are none there.

By the way she has a law degree, do you have one. She must be a very inteligent monkey.

She is a very intelligent girl doing a monkeys job. I too have a law degree and have worked in a call centre environment doing exactly as I was told. At that time I was acting as a monkey!!!:cool:

rudekid48

michaelvintner wrote: »

By the way she has a law degree, do you have one. She must be a very inteligent monkey.

Or a very thick lawyer.