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Broken ebay item (battery)
I bought this http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=260382593487 When i was fitting it into my player, the live wire just dropped off the battery end. Am i entitled to a refund? I think that the battery could only have broken due to poor workmanship as i didn't do anything silly but…
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How should I report a dodgy plumber?
Back in November, I called up a local plumbing company because I was having problems with my boiler. Subsequently, I had four appointments with them: 1) A plumber came over, told me that I needed a thermostatic mixer installed in my shower and charged £75 for one hour of labour. 2) A different plumber came and spent two…
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TW Steel watch - outside warranty
Hiya, I bought a watch which came with a 2 year warranty. The warranty expired at the end of April. It's been sent back twice now, once outside of the warranty to be fixed for the same problem. When picking the watch up, I wasn't charged. So I asked if this was a common fault, to then be told it was. The problem I've had…
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NEXT...no delivery after 5 months?!
I need some help with this. Basically I ordered a few items in the next on line sale at Christmas time (29/12/08). The confirmation email told me that all items would be delivered within 2-4weeks. So far I have received 2 of the 4 items ordered and I'm still waiting on 2 tops arriving! I have rung the general cutomers…
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Sony Repair Charges....where do I stand?
Hi All, I have a sony camcorder that I have sent for repair. Before I sent the camera I phoned sony and asked them how much the repair would cost before I registered the repair online and sent the camera to them, the man I spoke to told me it would be £176.25 and he said the online registration process would tell me this…
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Finance Co. in administration. Where do I stand?
I just wanted to ask some advice here as I'm not entirely sure what to do. I purchased 2 products (Onkyo 606 and some speakers in a bundle) from a company called Exceptional-AV at the beginning of April. I used the finance company called Able2Buy to purchase these goods. I signed the agreement, and got confirmation from…
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David Lloyd Gym Membership cancellation
Any help/advice would be greatly appreciated! The simple facts of my situation are these... * I have been a member of David Lloyd York for over 4 years, and every year I have paid for my entire year's membership in full. * I was contacted recently (27th April) to inform me what my membership fee would be for 2009-2010 and…
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Has my son been missold finance.
HI ALL. my son bought his car on finance , the car has been written off due to an accident of which he was not at fault . The insurers have paid the finance company the value of the car , but because he did not have gap insurance of which he new nothing about he now has no car and owes £1600. Are the car dealer or finance…
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Window fitter wont honour guarantee
Hi all, this is my first post here so apologies if this is the wrong forum and also for the long post, but we are having some major issues with our local window fitting company who are not honouring their 10 year guarantee. We were therefore hoping to seek advice from the wise folks on this forum as to how to resolve this…
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DFS sofa not up to scratch - can I request part-refund?
We signed up to the DFS 4 years interest free pay nothing for a year deal, last June. Sofa cost £900. Within 2 months we had to call a 'technician' out to sort out a leg brace that was very much on the squiff. This caused the rubber 'feet' on the 2 legs to become warped. 1st 'technician' ripped off the bottom felt seal,…
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car problems
My car is in the garage as it was towed there by the rac.The garage said that the injectors have gone and it will be £1400 to repair. I was unsure what to do scrap the car or go ahead with repair.The garage said that if I spent the £1400 my car would be mended.I said to them that is all I want to pay and was that a fixed…
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washing machine
hi we bought a bosh washing machine 2 yr6months ago and the main drum has broken .. i was told buy a freind that there is "small print" in that things u buy should last a resnable a mount of time and if they dont am able to get money back ?/? has any1 else heard of this ?? ps this washing machine cost me £500 its the best…
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Dodgy photographer - advice please!
We bought, in person from a local photographer, my parents a voucher for Christmas entitling them to a family studio photography shoot lasting an hour and a half plus a follow up print of their choice and the option to buy more prints if required. Four weeks ago all nine of us got together (no easy feat as some of us live…
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Currys and Xbox 360
Hi people Brought an xbox 360 around 2 and a half years ago from currys, at the time was sold the "whateverhappens" insurance at a cost of £85 the xbox 360 cost £349 we had the console on a 48 month credit term..we were sold the insurance and i quote "anything that goes wrong bring it in and we will swap it" anyway.. up…
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bought from fake website help?
hi folks, i bought an item from a website & i think i might have been conned. i paid through google checkout. i checked my bank acount & it shows the money has been taken for the item i bought. i have tried to contact the seller numerous times but never received an answer. when i log into my google account it says the item…
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Full and Final Settlement
After a battle with my credit card, I have today received a letter agreeing to my claim against them ( for faulty work done to my car by a garage that has changed names and paid for by credit card.). The credit card had asked for an estimate and have accepted it, and will refund the money (£1500) in full and final…
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Empty nurofen box from boots - any help?
We were at boots on Thursday evening and did the big pre holiday shop. We bought everything at the pharmacy till as we were also purchasing a pack of nurofen plus. The pharmacy assistant took a box of nurofen off the shelf, did the normal 'are you on any med's?' and put it into our shopping bag. My OH has just needed a…
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Faulty Laptop -for the second time!
About five months ago I purchased a laptop (Advent 5421) from PC Worlds Kidderminster branch. I found after starting it up that there were three defected pixels on the screen that I wasn't happy with so I sent the laptop back to the store for an exchange - my Mum got the same laptop at the same time and had the same…
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Deposit paid for furniture - consumer protection
We put down a deposit on some furniture for a place in Spain about three years ago. The development was delayed and our property is only now ready for completion. I have recently been told that the company we purchased our furniture from is very unstable. They have axed 75 of their 100 staff and closed some showrooms in…
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Faulty goods exchange, no receipt
Hi, i bought some wellies just before xmas and they split, so took them back approx Feb time with proof of purchase, but no receipt. The shop exchanged the wellies. At the time of exchanging the wellies they admitted this was a known problem but they had a new batch so hoped they would be ok. These wellies have now split…
