Broken ebay item (battery)

MarzipanFish

I bought this http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=260382593487

When i was fitting it into my player, the live wire just dropped off the battery end. Am i entitled to a refund? I think that the battery could only have broken due to poor workmanship as i didn't do anything silly but it probably worked when it arrived.
I will email the seller but i'm not sure whether they will agree. The battery i bought it to replace has a very solid connection though that couldn't be broken by pulling on the wires even when i deliberately put force on them.

Also, if i can get a replacement
should i pay postage to send it there? back?
if both should i pay the sellers published rate of £3.99 or would it be reasonable for me to pay their actual postage cost of HK$9.20 (78p)?

fwor

If it wasn't well enough built to withstand handling during installation, then it wasn't fit for purpose, and you should be entitled to a replacement or refund.

But looking at the seller's feedback, you probably won't get one.

I would say your best chance would be to ask for a replacement, and give them plenty of time before assuming the worst and leaving negative feedback.

If it's just a failed crimped or soldered connection, it may be fixable.

MarzipanFish

thanks, i've sent a message to the seller asking how to get a replacement and am waiting on a reply. How long would you suggest waiting?

I cant see into the battery to see how it was attached without taking the plastic coating off the battery so i'll avoid that for now

soolin

If seller will not refund voluntairly just open a full paypal chargeback on the basis that item is faulty.

You will have to return it tracked at your own expense, but the seller is obliged to give a full refund including original postage paid.