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Deposit refund on new car
Was looking for legal advice, not a slagging off, great community you've got here.
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Tesco refused to refund compatible ink cartridge
Hi, I brought a Tesco compatible ink cartridge fro my HP Printer; however when I put the cartridge in the printer said it did not recognise the cartridge, so I went back to Tesco and I was informed that as I had opened the cartridge I could not get a refund or exchange. I asked to speak to the Manager and he told me the…
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Reserve and collect, and Distance Selling regulations
Last Wednesday I went on the B&Q website and ordered a Black and Decker electric hedge trimmer under B&Q's 'reserve and collect' scheme. I duly collected it on Thursday and paid £64. As I write, it is still in its box, unused, and I have all the paperwork. Today the very same hedge trimmer is being advertised by B&Q in the…
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TV Stopped working 3.5 years later.. Replacement/Refund?
As the title says I bought a TV a while ago from PC world on the 10/15/05. It cost me £689.99 for a 32" LCD. I still have all the receipt packing etc. Now I know my warranty of 12 months is up but would I be wrong to say a TV should last longer than this. Basically do I have any rights to a refund or partial refund or…
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BT Payphone - debit card - be wary!!!!
Hi all, sorry if this is duplicated, I was short of cash the other day and needed to try and get in touch with my daughter. I used my debit card tried her number and got a message "sorry the person you are calling is unavailable please try later" tried a different number for her same message and tried the first number one…
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Returning cosmetics That Don't Live Up To Their Claims
Hi all I recently Purchased 4 cosmetic items of a well known and reputable brand from an online beauty store, 2 items were new products i hadn't used before and were really poor quality. A lipgloss claimed to plump lips when it left mine very dry and dehydrated and a mascara which was thick and lumpy to apply. I used both…
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Fitted Boot Store
Hello There, Please can someone give me some adivce, After watching Channel 4 Goks Fashion he gave fitted Boots Store 5* so i thought i would bye some boots from then. I placed the Order over two weeks ago and still no boots. I emailed then and they replyed saying that the boot were out of stock and offered a different…
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Faulty 3 piece
My parents bought a 3 piece suite from a national company last year. Within a few months it developed sagging problems. So after arguing for nearly 12 months today they received a phone call saying they can go back into one of their stores and order a new 3 piece to the same value. My question is, are my parents within…
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National Hunter
Has anyone applied for their details from National Hunter? What type of things are listed/held? Thanks
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Easyjet Robbers!
Hi, Can anyone advise me? I have a situation which I believe has a lot of similarities with the bank charging fiasco - and was wondering if it is worth pursuing? I just cancelled flights with Easyjet - and been hit by a £150 charge!!! Personally, I feel this is totally disproportionate for what they call "an admin charge."…
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Surely we don't have to pay this invoice?
Thanks for looking... My husband and I have recently had a new bathroom installed. The company we contracted to supply & project manage everything has been worse than useless. Hardly anything was the same size/colour/style as we'd ordered. There were numerous installation problems, none of which were addressed by the…
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Elderly, confused person's signature
An elderly, frail, slightly confused, stroke-victim lady I know has, in the past, agreed to sign up for a regular purchase of books, once a month, following a telephone cold call. Her eyesight is failing and so is her hearing, and she lives in sheltered, warden-controlled accommodation. She only complained to me about the…
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Returns / refunds on custom build PCs
I wonder if you could advise on what the law says on returning faulty items that have been custom built - in my case, a PC. If the PC arrives and does not work, or works not as expected, can I still return it for a full unequivocal refund? I've looked at the Ts & Cs of several websites and they simply talk of cancellation…
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tumble dryers
I bought a beko tumble dryer in august 2008 and at first it seemed alright but at the end of april 2009 I started to have trouble with sheets and duvet covers.They started to roll into a ball and the sensor would say they were dry but when I unrolled them they were as wet inside as when I put the items in.I reported this…
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Disclosure, of any asbestos content in an older buildings
Fri 21 May 2008 When one contracts to have ANY work done on an older (1964) building with a specialist company (Solar Hot Water Installation) --- is there any onus on the private householder to disclose that there may possibly be some asbestos material contained in its original construction and/or modifications such as…
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Council Garden Waste
Hi For a number of years my Council has run a garden collection service where you bought biodegradable bags from them, put them out and they collected them. Because of the hassle involved in getting to the council offices during work hours to get them I buy them in bulk. So last bank holiday did the first big clear and…
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Advice - cancelled an animal sitter. Is email a contract?
I had arranged through freecycle for a man to look after my small animals for two weeks as I'm getting married. We had been in friendly email communication and had arranged the date, time and cost and I was to drop them off tonight. Two days ago I realised that he had not sent me an address or any phone numbers so I…
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Unsolicited calls using my mortgage details
I am very worried! I received a call on my mobile this week from a company which said they are regulated by the Ministry of Justice and would I be happy to get a rebate because of mis-selling of my morgage. They knew the name of my mortgage lender, and when I took out my mortgage, and said it would take 20 mins to ask me…
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currys whateverhappens contract breach
I have been having trouble with my tv whic has a fault it clicks while turned off on a couple of occassions it has turned its self off, ihave had this repaired for the same fault and have now asked for replacement however the company refuse. I have been given many different excuses 7 day rule, not operational or health…
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1 & 1 Internet Internet Limited using Debt Collection Agency
I once registered a domain name with 1 & 1 Internet Limited which I never used. I am sure I telephoned this company to cancel the recurring billing, and sent email etc to cancel the subscription, but earlier this year I received an email informing me of a recurring charge. I replied to this email saying that I had…
