currys whateverhappens contract breach

lee2009

I have been having trouble with my tv whic has a fault it clicks while turned off on a couple of occassions it has turned its self off, ihave had this repaired for the same fault and have now asked for replacement however the company refuse. I have been given many different excuses 7 day rule, not operational or health safety issue, wondered what opinions i woul dget about this and the poor service i have had.

Having spoken on the phone I am enclosing the following after looking through all my notes and getting mixed up so I will add everything I can including references.
Fault originally first attempt at repair 21st march 09 part replaced job no
Fault attempted repair 24 April 09 part replaced part job no
Fault attempted repair 2 may 09 part replaced
7 the may 09
22nd may 09
(these are what was given by tech guys )
Didn’t turn up Monday 11th may turn up rang up nothing on system, was advised I could claim under 21 day rule. Was transferred to case manager Shawn stated it couldn’t be claimed under these because 7 day rule not in contract agreed reluctantly to request write off under 21 day rule would contact when heard decision. On Wednesday 13th may 09 rang back Shawn not available advised would ring back when chased up, came back from been out late afternoon to message confirming refusal to write off. Rang Shawn back complained advised complaint was not valid, asked to speak with someone higher advised couldn’t offered another appointment held until I seeked some advice. Rang back evening and arranged appointment for Friday 22nd may 09 job no above, tried to make complaint but no one knew what to advice and I was through to eleven people before I was given head office number. Rang head office requested to speak with manager, was refused but insisted was advised that one may ring back, Thursday morning attempted to make complaint with same response decided to visit manager to complain, spoke to graham deputy manager Thursday 14 may 09 he contacted someone within the company I believe to be Paul as written on card by manager. Manager confirmed that item was written off and the television was to be collected that day !! Between 12.45 /5.45 went home to wait, no pick up made. Rang manger back morning of Friday 15th who chased this up as did I contacting whatever happens team who said had been cancelled, spoke back with manager who was told different and infact it was due to be picked up on Sunday 17th 09. Manager confirmed I would be contacted to be told what time on the Saturday afternoon latest and if not to contacted him back, no phone call contacted manager Saturday afternoon 16 th may 09 he then again chased matter up and was told has been booked for Sunday 24th may 09 manager managed to back to original date Sunday 17th may 09 supplied collection number for time slot 7465193478 to obtain 4 hour time slot. Rang morning Sunday 17 th may 09 to obtain time slot no record of slot went through to operator who said it was due to be picked up but no time given, stated had try to contact by telephone and couldn’t and would e mail with time slot. Never received call back neither did they turn up, rang back manger Monday 18th may 09 he chased matter up further and rang back he was told someone had altered it but had arranged again that it would be collected on Tuesday 19th may 09. Received phone call from tech guys stating that manger Shawn would ring to advice what was going on ten minutes later received call stating that collection had been cancelled as it couldn’t be written under 21 day rule because of gaps of over 7 days twice not in contract. Shawn supervisor /manager stated I had refused a appointment not true had already made on job no above basically made me out to be a liar. Spoke to graham deputy manger who contacted again as wasn’t happy been lied to, he contacted me back stating that he could do no more as it was out of his hands. Rang made new appointment again for 21st Thursday 09 but had got mixed up and rearranged for original date 22nd may 09 contacted consumer people who advised sale of goods 1979 (). Sent e mail and also contacted regarding this with no change in position, wrote e mail advising my position and legal action if this was not rectified as advised. Tuesday 19th may 09 spoke with consumer people again who advised I should put repair on hold if I was considering taking legal action as repair may affect this after more correspondence and speaking with financial ombudsman referred to trading standards. Postponed appointment for repair as advised them was taking matter further. Delivery drivers turn up to collect TV advised that it had been cancelled and the supervisor Shawn promised this was the case as advised wouldn’t be in , offered to let them take it but refused anyway due to been on wall they left delivery advice with reference numbers on which I have as evidence. Received correspondence from director of which I will e mail to you as well. Wednesday received five phone calls answered when got back was someone acting on behalf of directors of which he put points to me of which I cannot remember all but 7 day rule was mentioned again as was the fact that I had refused to have product repaired on several occasions, manager Shawn had clarified that I had not made appointment on several occasions and also refused on several occasions reasonable access completely untrue up to Tuesday 19th may when I have cancelled appointment as already stated.
Hope this clarifys this doesn’t list every conversation or manger s I have spoken to and broken promises I have but it does have the essentials.

cte1111

Sorry I don't think that anyone will be able to read this. Perhaps you could make it shorter, and break it up into paragraphs.

lee2009

sorry just pasted from what i sent to trading standards new to this site so im sure i will get there.

scullster

Trading Standards may have a similar problem too.....

As cte111 stated, you need to summarise, bullet pt lists or short paragraphs, plus state exactly what was purchased, when, was it on a credit card....

The monologue of "I did this, he said that, I called then......" - I get the impression that there has been much to'ing and fro'ing - neither myself, forum readers or Trading Standards need that detail up front - it would be sufficient to summarise up front, e.g. numerous phone calls have taken place between this date and that but to date, no resolution - a detailed log of this verbal correspondence is presented overleaf in bulleted form.

Set the scene:
TV xxxx, purchased from vendor yyyy on xx/xx/xx, paid for by cash / cc / debit card / cheque (delete as appropriate).

Item developed a fault after x days.
Vendor has attempted numerous repairs (detailed log appended).
Maybe worthwhile to refer to vendors specific T&Cs such as 7d rule and 21d rule
What are you seeking? Advice from the forum as to how to proceed, what your rights are? Its not clear....


Your final sentence (Hope this clarifys this doesn’t list every conversation or manger s I have spoken to and broken promises I have but it does have the essentials) - In a nutshell, it doesn't clarify anything and unless you are prepared to take the time to make the issue more clear, I doubt you'll get a response. Help us to help you!

lee2009

I tryed to give a general idea date sreally as i had spoken to trading standards on th ephon ehave already outlined a lot. I guess really i was looking to see if i was been unreasonable to ask fro a replacement?, what your view of whether this a contarct breach basically it states 21 days from first engineer attendance which was 21st march 09, howver they was a large gap until next 24 april then 2 may may 11 may didnt turn up. They have stated 7 day rule which isnt in the contract and i tghink ive been fair as they have had 4 occassion sto fix fault of which they didnt turn up for one and the other they replaced the same part twice. They have also stated not operational fault or health ans safety whic is in th econtract it says that if it isnt stopping operation or unsafe 21 daty rul ewill not apply. I beleive it i sboth as it i shealth issue as it electrical fault and secondly operational as has turned its seslff and on by only twice i amy add but now its clicking while on. I have exhausted all correspondence with currys as i have told them i will not accept anything other than a replacement. I am been fair what appreciate your input and what else i can do as i have spoken to directors and have refused to replace. tv was purchased with vouchers from replacement tele before bought on september 07 just so you kno whow old it is tranding standards already have this information

dmg24

lee2009, I know others have said it, but you really need to use paragraphs! I would love to offer input but I can't understand anything that you have written.

lee2009

Point taken ive spent the last week corresponding with currys and im fed up with typing in detail lol, i just tryed to give a outline on here and hope that someone could give me a idea of how to proceed.

Tozer

No problem. Take the boxing gloves off though and type it again. People on here are (generally) informative and understanding but need to be able to read what the problem is.

lee2009

IS THIS A BIT BETTER LOL

　
Having spoken on the phone I am enclosing the following after looking through all my notes and getting mixed up so I will add everything I can including references.

Fault originally first attempt at repair 21st march 09 part replaced job no
Fault attempted repair 24 April 09 part replaced part job no
Fault attempted repair 2 may 09 part replaced
7 the may 09 reported fault
22nd may 09 booking
(these are what was given by tech guys )

Didn’t turn up Monday 11th may turn up rang up nothing on system, was advised I could claim under 21 day rule. Was transferred to case manager Shawn stated it couldn’t be claimed under these because 7 day rule not in contract agreed reluctantly to request write off under 21 day rule would contact when heard decision.

On Wednesday 13th may 09 rang back Shawn not available advised would ring back when chased up, came back from been out late afternoon to message confirming refusal to write off. Rang Shawn back complained advised complaint was not valid, asked to speak with someone higher advised couldn’t offered another appointment held until I seeked some advice. Rang back evening and arranged appointment for Friday 22nd may 09 job no above, tried to make complaint but no one knew what to advice and I was put through to eleven people before I was given head office number. Rang head office requested to speak with manager, was refused but insisted was advised that one may ring back.

Thursday morning attempted to make complaint with same response decided to visit manager to complain, spoke to graham deputy manager Thursday 14 may 09 he contacted someone within the company I believe to be Paul as written on card by manager. Manager confirmed that item was written off and the television was to be collected that day !! Between 12.45 /5.45 went home to wait, no pick up made.

Rang manger back morning of Friday 15th who chased this up as did I contacting whatever happens team who said had been cancelled, spoke back with manager who was told different and infact it was due to be picked up on Sunday 17th 09. Manager confirmed I would be contacted to be told what time on the Saturday afternoon latest and if not to contacted him back, no phone call contacted manager

Saturday afternoon 16 th may 09 he then again chased matter up and was told has been booked for Sunday 24th may 09 manager managed to put back to original date Sunday 17th may 09 supplied collection number for time slot 7465193478 to obtain 4 hour time slot.
Rang morning Sunday 17 th may 09 to obtain time slot no record of slot went through to operator who said it was due to be picked up but no time given, stated had try to contact by telephone and couldn’t and would e mail with time slot.

Never received call back neither did they turn up, rang back manger Monday 18th may 09 he chased matter up further and rang back he was told someone had altered it but had arranged again that it would be collected on Tuesday 19th may 09. Received phone call from tech guys stating that manger Shawn would ring to advice what was going on ten minutes later received call stating that collection had been cancelled as it couldn’t be written under 21 day rule because of gaps of over 7 days twice not in contract. Shawn supervisor /manager stated I had refused a appointment not true had already made on job no above basically made me out to be a liar. Spoke to graham deputy manger who contacted again as wasn’t happy been lied to, he contacted me back stating that he could do no more as it was out of his hands. Rang made new appointment again for 21st Thursday 09 but had got mixed up and rearranged for original date 22nd may 09 contacted consumer people who advised sale of goods 1979 (yh564027). Sent e mail and also contacted director regarding this with no change in position, wrote e mail advising my position and legal action if this was not rectified as advised.

Tuesday 19th may 09 spoke with consumer people again who advised I should put repair on hold if I was considering taking legal action as repair may affect this after more correspondence and speaking with financial ombudsman referred to trading standards. Postponed appointment for repair as advised them was taking matter further. Delivery drivers turn up to collect TV advised that it had been cancelled and the supervisor Shawn promised this was the case as advised wouldn’t be in , offered to let them take it but refused anyway due to been on wall they left delivery advice with reference numbers on which I have as evidence. Received correspondence from director of which I will e mail to you as well.

Wednesday received five phone calls answered when got back was someone acting on behalf of directors of which he put points to me of which I cannot remember all but 7 day rule was mentioned again as was the fact that I had refused to have product repaired on several occasions, manager Shawn had clarified that I had not made appointment on several occasions and also refused on several occasions reasonable access completely untrue up to Tuesday 19th may when I have cancelled appointment as already stated.

Hope this clarifys this doesn’t list every conversation or manger s I have spoken to and broken promises I have as this would be too long nor could i remember but it does have the essentials.

Tozer

Much better but still confused.

Things like quoted sale of goods act (sic) doesn't really help you.

Sounds like you have had a problem with delivery. Only snag is, I keep reading your posts and nodding off. Not a criticism but a reflection on what Currys Customer Services will be doing.

lee2009

Yes the goods act isnt really relevant but they didnt tell me this until i had sent e mail having adviced me to do exactly that.

Yes it is boring to be honest im fed up with it and its only half of whats gone on. I was nodding off spending nearly two hours been passed to different departments.