1 & 1 Internet Internet Limited using Debt Collection Agency

Landprofits

I once registered a domain name with 1 & 1 Internet Limited which I never used. I am sure I telephoned this company to cancel the recurring billing, and sent email etc to cancel the subscription, but earlier this year I received an email informing me of a recurring charge. I replied to this email saying that I had previously cancelled, and that if they have not actioned my cancelletion to please canel my account.

However, it turns out that I was responding to "noreply" type emails. Amazingly, you don't get a delivery failure report for these. Further emails ensued that informed me that my payments were now overdue.

I then telephoned to tell 1 & 1 Internet that I believed I had previously cancelled, to which the customer service agent just stated that there was no record of my cancellation on the "system". It seems to me that 1 & 1 Internet made no effort to even check that there may have been some sort of error.

Out of principle, I refused to pay and now the matter has been passed onto Arvato Finance Services Limited - a Debt Collection agency in Hull. I (accoding to them) owe 1 & 1 Internet £10.34 + a charge of £15.00 for late payment, which apparently is in their Terms and Conditions.

Anyone think I should contest this? Or have I not got a leg to stand on and would be better off without the hassle. To be honest £25 quid is not an issue for me, but the principle of this makes me furious. It looks like I am liable for this which to me makes it "legal" stealing. The reason I say this is that with recurring charges, companies often make it difficult to cancel the subscription etc, and I think I have unwittingly been caught out.

Needless to say, I recommend that anybody who is going to register a domain name stay away from 1 & 1 Internet Limited, as their treatment of me has been a disgrace, and that's how I find their whole method of operating to be - a discrace.

Hope Google picks this up and this thread loses them at least 10 customers!

scullster

Not good by the looks of things.... firstly there is doubt in your own mind as to whether you cancelled in the first place, and secondly, you have no evidence of the cancellation because you may have made it by phone and not by means of a durable medium.

It seems rather inconvenient at the time, but the paper trail is to cover you for exactly these eventualities especially if you retain proof of delivery (recorded delivery slip, fax report or email return receipt / acknowledgement).

Landprofits

That's what I thought. But I still feel I am victimised by an admin error and am furious at the way I have been treated. I'll end up paying this, but as I said - stay away from 1 & 1 Internet!

Landprofits

Looks like I'm not the only one to have problems with this company...

http://www.ciao.co.uk/1_and_1_Internet_Ltd__Review_5523248

http://www.chrisbeach.co.uk/view/tech/avoid_oneandone_internet

I might just have a word with Trading Standards before I cough up.

Landprofits

Oh look there's more.....

http://forums.moneysavingexpert.com/showthread.html?t=944143