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Faulty Laptop
I bought my HP laptop from BT Shop in November 2007. Now 17 months later I am having problems charging it- sometimes when I plug it in it will not charge and even when it indicates that it is plugged in the laptop will just die without warning. I know that it is out of warranty but am I unreasonable in thinking that it…
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Faulty ugg boots
much to my excitment my husband agreed to buy me a pair of ugg boots because i did not trust any internet sites thought might get a fake pair, i went to westfields and bought a pair from the ugg shop. to try and save some money and only having small feet i bought a kids pair. no one in the shop said anything to me about…
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Company changing their mind
Hi, I bought a computer part from a certain company which from day one was faulty but I did not notice because I thought it was normal for the part to make noise. 7 months then passed and the signs where slightly more obvious the sound from the part was something you'd expect to hear from a car motor. I told the company I…
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Sky took money at wrong time, i got a bank fee.
Hi, i am new to the forum but have been lurking for years on the site, and the last few weeks in some of the fascinating forum threads. It seems the people posting here are very friendly and helpful with a good sense of humour! Anyway, I was wondering if anyone knew the best way to deal with the following: I set up Sky TV…
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Computeach
Evening all, I posted this on the "Anything else moneysaving" board because I hadn't seen this one. If you have been reading my SOA thread on debt-free wannabe, you will know that a large percentage of my debt is a loan for some computeach courses. In July they will get a whole lot bigger, as the interest joins the party.…
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consumer rights advice please
I recently bought new specs but am unable to get on with them, can anyone advise me as to my rights for alterations please ? The prescription has been checked by a different company but the sight is wrong still when wearing them, Appreciate any advice please Nikki
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Gym locked me in a 12 month membership when i was 15
Last April i signed up for a gym membership of £43 a month coming out my bank account. I've recently tried to cancel my membership early February 09, i had a reply back saying i cant as i am in a 12 month contract. is it legal for me at 15 to sign a contract of not a necessity? they are now saying i need to pay the…
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Warranty breach?
Hi there fellow moneysavers :-) I would very much appreciate if anyone with knowledge in consumer rights could give me any advice on the following incident: Last April my boyfriend bought me a 'refurbished' MP3 player from a London store. It came with a six month warranty. It broke within the first 4 months and he took it…
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Faulty diamond ring?
Hi.hope someone can help,my boyfriend brought me an engagement ring on the 12th feb,it was to big so we took it back to the shop and they re-sized it for me,it was returned to us on tuesday the 3rd march.on the same night i realised there was a flaw/hairline crack on the diamond.we phoned the shop the next day and was told…
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Refund for an out of date spa voucher??
Does anyone know where I stand on this one? For Christmas 2007 I recieved a spa voucher (£70) and decided to save it for later on in the year to keep away the winter blues. It came to November and each time I had some dates in mind to use it the Spa told me they were fully booked and they could only offer me dates when I…
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Can retailers refuse to give a refund?
Hi there, purchased a pair of boots whilst opening a store card to enable me to get discount on them at the All Saints shop in Derby, wasn't sure about them so asked an assistant if I could take them back to the Nottingham store where I live, and was led to believe I could. Returned the boots the next day (woman's…
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Problem with pro photodeveloping, soory long
I am a wedding photographer and have always used one professional developing lab without any previous problems. The other day I submitted to the company, via their website 36 6 x 4 photographs. Their website states that all photos must be sized at 1200 pixels x 1800 pixels for 6 x 4 prints and there is no mention of…
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T-Mobile no honouring a retentions deal
Hi All, On December 30th I called up T-Mobile to cancel my 18 mnt Flext 35 w&w contract because I had seen a deal for a 12 month contract on T-Mobile with a free playstation 3 (phone was basic but it didn't bother me because I wanted to keep my current phone). I was put through to retentions and the lady offered me the…
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DFS leather couch stretched excessively! HELP, what can I do?
Hi all Wonder if there's someone out there that can possibly give some advice. We've recently purchased a 3 seater, 2 seater and foot stool from DFS. It was delivered on the 9th February and after using it for less than a month, the 3 seaters' leather has stretched quite excessively. We only use it in the evenings for a…
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Receipts (or, am I entitled to confirmation of payment)
Hi Everyone My first post, how exciting :D I was just having a wonder... Am I legally entitled to a receipt when I pay someone money? If you go to the supermarket they give you a receipt after you've paid. But I've noticed on some "agreements" (eg some parking fines or loan agreements) that the companies state that they do…
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PC World PC Performance service problems. Rights?
Hi all. I'm new to this forum, this is my first post, but from looking around, I think I am in the right place. In 2007 I purchased a laptop from PC World for £1,200. Due to it's high value, I decided to take out their pay monthly PC Performance package which entitles me to get my laptop repaired should it ever break. Well…
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American airlines moved my flight- do I have a claim?
Hi all Please help if you can :) Im new! Last September I was trying to fly from La Paz, Bolivia back to the UK. I was on a gap year and the flights were booked for me by the agency- I was going via Miami with American Airlines. Some of you may have seen on the news that at the time Bolivia was going through major…
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Orange Broadband have locked me in a 12 month contract without my permission!
After years of torture through Orange Broadband's incompetence, including 10 months of zero connection in 2005, hundreds of pounds spent on phone calls to their 'technical' team, (who are actually mostly basic-English speaking puppets who read from a script on their computer screens and know nothing more than how to switch…
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Virgin Media £50 Credit
Hi i was wondering if someone can help me. Four months ago i signed up for virgin media's £50 credit for signing up online deal (which is still on the website), i was advised that the credit of £50 would be on my first bill, i was also asked to pay £30 upfront and advised that i would also get a credit for that amount on…
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Who should replace the faulty goods
Back at the start of janurary I ordered a bed from eclickfurniture (bit of a mistake that one) we got the bed last thursday, nearly a month of waiting. When it arrived I checked the items for damage as you do. On checking the headboard I found that the glue holding a piece of wood in place had not done its job causing the…
