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Nationwide woe....
I have four cheques to pay into my Nationwide current account and my nearest branch is five miles from me. I have progressive osteoarthritis and being aware of the queue's that form outside the Branch during the week, held off going during their working hours. My neighbour offered to take me to the Branch earlier today, to…
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First Direct
Hello, After a few problems with Lloyds Bank I'm considering moving back to first direct. I'm just wondering if anyone has any recent experience of them? From reading a few reviews on Trust Pilot and Twitter, their service appears to have deteriorated somewhat since I was previously with them. Though I understand their…
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Starling Personal Current Account Card > How Long Until Expiry?
Question for those with a Starling personal account card, how many years is the card active before it expires and a new one needs to be issued? Many thanks..
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Will a bank accept a cheque that doesn't contain full name?
I've just received a cheque from HMRC which doesn't contain my full name. It's made out to Mr [initial] [surname]. It's years since I've had a cheque so don't know if the bank (Nationwide so still a Building Society) will accept it. Unfortunately they aren't open today so I'll have to wait until Monday to pay it in. Does…
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HSBC mobile app
Has anyone else having a problem with this. I tried to open it today and it's saying I must update to a new version but the new version says it is not compatible with my device. I am really regretting switching to them if I have to use the website for online banking as it's an absolute pain which is why I was using the app.
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Monzo - confirm tax residency email
Just received an email from 'monzo' asking me to 'confirm my tax residency' and a big blue button labelled 'confirm tax residency' in the middle of the email - press me. Checked on the app and it is a genuine email from Monzo but why are they asking me to break the most important rule in online banking which is never click…
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Online payments and SMS
I live in an area where there is no mobile reception (30 miles from London, 10Mb broadband.... and the UK is supposed to be a global power...!). I don't use a mobile phone as there is no point carrying a useless brick around. I also run a business from home and haven't been out more than a few times since Covid hit, but…
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Cash transfer
I want to buy a present for my wife, but not have the sellers details appear on our bank account. I can't transfer the cash direct to the company, as the bank won't allow it. I only have the one joint account. How else can I transfer £ 100 to pay for the goods? Thanks
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Strange reference on Bank Statement
HI! Could anyone please explain what this reference is about: SP * FREEDOM FROM LONDONIt's appeared on my bank statement, but it's totally unclear what it refers to. It's only for £9.99, but I would like to know who I paid and what I paid FOR!! Many thanks for any help.
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Unexplained bank statement references
Hi, does anyone know which company uses the following references on bank statements? AILA 16046752709 ELG 16046752704 There are anumber of these on the statements of my late father in law and we are trying to find out where the payments went. Thanks very much.
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Payment Pending expired goods shipped.
A few weeks ago I placed an online order. Got an order confirmation but didn’t hear anything for several days. Eventually emailed their customer services asking if they were going to send the order. Got an auto reply but nothing more, the next day the pending payment on my account disappeared. Their customer services have…
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Easiest bank to request cheque book from?
I'm just wondering if anyone knows which of the main banks has the easiest route to ordering a cheque book - ideally via their app or internet banking?
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John Lewis - failure to refund or replace
I ordered two apple watches for delivery from John Lewis for Christmas gifts. When the delivery came it was Amazon, apparently contracted from John Lewis. The package was open and only one watch was inside and I refused delivery. Various phone calls to JL have still not resulted in either a replacement or a refund. Today…
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Is the Virgin money app rubbish or what?
I recently applied for a Virgin Money current account. The website would not open at all on my laptop due to a security message so I downloaded the Apple version of the app. I filled in my details several times as it kept failing and wiping them out. I eventually got to a part where they wanted address verification and I…
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Goods from Netherlands no received
I ordered some goods from Netherlands and after 3 weeks has not arrived. Contacted retailer who said must be lost in the post.Retailer is not willing to give refund or resend goods. Payment was by bank transfer, around 20 euro.What can i do?
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RBS chargeback - money taken after case was closed
Hello, wondering if anyone has done a debit card chargeback with their bank, told case was closed, then have the money taken back out six weeks later?! Timeline as below: 2/9 - I raised a new chargeback with RBS for 3 payments from same retailer totalling over £1300, RBS added the money as a temporary credit adjustment 4/9…
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First Direct Secure Key battery dead
Silly question this, but my physical secure key's dead. I've downloaded the app to see if I can activate the Digital Secure Key, but it looks like it's asking for the secure key code (after entering username) which I am obviously unable to provide. From their website: My Secure Key’s battery has run out If the battery has…
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BOS and Halifax online and app
Just wondering whether anyone else has noticed this. Up until a few days ago, I could see all my BOS accounts in Halifax online and app, and vice versa. Most, but not all, account management functions were the same, too. For instance, I could transfer money between BOS and Halifax accounts, but in BOS online/app, I never…
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Business Bank Accounts
Hi, with a business bank account, will I be allowed to issue as many debit cards as I please without the bank giving me a bad look? I'm a sports trader and need a lot of new cards every month when my accounts get limited. I used to do this with a personal Lloyds but had it closed because they identified my transactions as…
