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Sky 17Mb line speed drop?
Hi all, Signed up with Sky 17Mb Broadband & Line deal in January this year, when last checked speed came up a decent 6.5Mb - we live approx. one mile from Exchange - this test was way back in May/June. Now back in UK and checked the folks speeds, not too happy to see we are down to 4Mb, which is far lower than speeds…
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Openreach help
Hi all We've always had slow broadband, even using Fibre (3mb on a good day), but it has suddenly plummeted. So we told Sky, who did lots of checks remotely and said everything was perfect and that was just the best we will get (the fact it had dropped from 3mb to 1mb over 24 hours apparently is normal to them). So on a…
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Which fibre ISP is cheapest?
Cheapest I can find at the moment (when all costs are added and cashback deducted) is Plusnet. But for some reason they aren't offering fibre at our postcode, even though most other ISPs are. I've called them and they didn't really give an explanation, just said there's nothing they can do. What other good offers are there?
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Virgin Media- Problems in our area
We are constantly having problems with the broadband connection in our road with Virgin Media. We are out for hours on end and occasionally for a whole day or more.. We are being told by a pre recorded message there are problems in our postcode and the engineers are working to correct the issue. We have tried speaking to…
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Gigaclear forcing me to have cables in my land
Hi I hope someone can help, I have had a letter from Gigaclear asking permission to lay fibre cables on my land. I have a small farm rescue that my animals have free run in that field and I most definitely don't want contractors digging it up, leaving gates open etc etc. They have stated that if I don't give permission…
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Virgin Media: final connection to the house
Virgin Media are starting to install cable in my area. I live in a suburban area, with bungalows, semis and terrace houses. No apartment blocks. The cable seems to be terminated outside each household.There is a small access flap on the pavement, similar to those used for water meters. Question: How do Virgin Media connect…
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BT PRICE RISE - Set me free from all?
With the forthcoming price rises, I am still unclear on the following:- I have BT infinity, BT anytime calls and also BT mobile. The mobile was taken out about 1 month after the broadband. My question is, now that I have been notified that my prices are to rise - (BT infinity and anytime calls increasing) - would I be free…
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Good non-fibre ISPs?
My mother lives in an area where fibre isn't available yet. I'm not sure who she's currently with. I know she was with PlusNet but may have moved since that. She's paying something like £40+/month for broadband & telephone. The TV is on a separate deal with Sky. When i lived there i paid for the broadband & the ISP were…
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Virgin Media, Worth Sticking With?
I have Virgin Media broadband and landline. This costs £55.40 a month, recently up from £52.26. It seems like a lot of money to me, just for broadband and landline. But it is fast and Virgin have just sent me a link to request 100mb speed. Am I paying too much do you think? I don't want pay tv. The way I understand it…
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BT price hike (Jan 2018)
Following your advice that I could leave leave a contract if the company increased prices, I am. Being 7 months into my 12 month BT Broadband/phone contract I immediately did some research on alternative suppliers once they emailed me about their forthcoming increases. Well armed, I 'phoned them to say I was leaving,…
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Router Left On, Will It Damage?
I have a TalkTalk router, which means it's probably not a very good one, does the job though. I want to leave it on over night to finish downloading something. Normally I switch everything off overnight. If I leave it on is there a chance it could overheat or something?
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Plusnet denying £50 reward offer
I checked MSE for offers in my area and decided on plusnet - £18.99 / month for 18 month contract, no £10 activation fee and £50 reward - which ended on Tuesday 5th December. I applied and saw the £50 reward starred on the offer on the plusnet website. I got a confirmation email of my order on December 3th. There was no…
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BT penalty help
Heeeelp! I have recently moved and had to cancel by BT contract last month, I'm sure I was told then that there would be no fee. However, I've just checked my bank and they have taken £300 out of my account and they say its because I was in a contract and moved out 11 months before the end of the term. I am about to move…
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FTTP - how do they run the cables?
Hi, I have just discovered that I can get a FTTP to my address :shocked:. I live in a newish house and the existing ADSL enabled phone line comes in via a little OR connection box close to the ground. The master socket is in a cupboard a short distance from this connection box and the cable runs behind the stud walking.…
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My broadband isnt working
Hi all I moved house 4 weeks ago and my bt broadband was ment to be connected 3.5 weeks ago but still not working ive had 3 engineers out now, endless amount of phone calls to bt - they always say “yep we know what he problem is give us 24/48 hours and well get back to you” but still nothing, all im doing is going round in…
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Sneaky switchover dates
Just realised that the timing of my switchover means BT are going to charge me an extra full months full price fibre (£47.49!) for 1 day's use :mad: I've arranged a switchover to a NowTV deal 2 weeks ago on the 25th, My current BT fibre deal ended on the 9th, The switchover is on the 11th ...so todays use (10th) is going…
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Plusnet cooling off period
I'm about to sign up with Plusnet (price rise no thank you BT) If this gets a decent offer to stay from BT I probably would. I just wanted to check that if i did cancel Plusnet within the cooling off period they'd refund all monies paid upfront.
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Problem with BT and new line
Hi All, I'm at the end of my tether and don't know what to do for the best, so any advice would be appreciated. I moved into a new build house at the end of September. Once I'd exchanged and got my completion date I arranged for BT to install a new line and broadband service. Installation date was given for a couple of…
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Phone only service
I have just had a thought - is it possible, nowadays to get a "Phone only" setvice ? I know that TalkTalk no longer offers one Not everyone needs an internet connection or a TV add on I bet that it is a rip off price ?
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Leaving Talktalk mid contract
Hi all I am wondering if anyone can help . At the moment we are in our 8th month of an 18 month contract with Talktalk. We have just been told that Ultrafast Broadband is now available to order and we would like to do this. The problem we have now learnt is that we can only have FTTP ( Fibre To The Premises) we were never…
