BT penalty help

Genaze

Heeeelp! I have recently moved and had to cancel by BT contract last month, I'm sure I was told then that there would be no fee. However, I've just checked my bank and they have taken £300 out of my account and they say its because I was in a contract and moved out 11 months before the end of the term. I am about to move into the new house this week and 8 months pregnant and this is so so much money for me. Is there any way of getting out of this?? I definitely wont be signing up with them in the new house! Thanks for any help! x

Inner_Zone

Genaze wrote: »

Heeeelp! I have recently moved and had to cancel by BT contract last month, I'm sure I was told then that there would be no fee.

If you are breaking the contract within the minimum term then it is correct.

Are you sure?

Genaze wrote: »

However, I've just checked my bank and they have taken £300 out of my account. I am about to move next week and 8 months pregnant and this is so so much money for me. Is there any way of getting out of this?? I definitely wont be signing up with them in the new house! Thanks for any help! x

Genaze wrote: »

However, I've just checked my bank and they have taken £300 out of my account and they say its because I was in a contract and moved out 11 months before the end of the term. I am about to move into the new house this week and 8 months pregnant and this is so so much money for me. Is there any way of getting out of this?? I definitely wont be signing up with them in the new house! Thanks for any help! x

So you are breaking the contract.

If you had informed them of a house move they would have probably transferred your account and started a new minimum term without any penalty.

JJ_Egan

As above CANCEL = break contract owe balance of contract .

MOVE and transfer BT contract start new contract and no what you call penalty .

iniltous

It's very unlikely that they would have told you no charges would be applied , especially if you had that many months left of the minimum term.....you could have avoided the charges by using BT at your new address, or if it fell on a suitable date, used the price rise notification to leave penalty free, but dealing with the situation as it is rather than how it could have been, means that you have to pay the Early Termination Charge, or don't and have your credit file trashed and the debt possibly sold on to a debt recover firm

boatman

I would beg them, and get your old contract back up and running, they might, you never know, try it.