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Post office broadband?!
I'm looking to switch broadband provider. I'm currently with BT but the price just creeps up and up and is ridiculous. I live rural so my options are limited, no fibre or cable Is post office broadband any good as it's a possible contender I used to have talk talk but speed was rubbish
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Virgin media moving home
My 12 month, broadband-only contract has a week or so left and I'm now moving home this weekend at very short notice. I pay £33.24 a month but I notice that new customers are offered the same package for £22pm for the first year. Is it likely that VM will give me this discounted rate if I transfer my account, or should I…
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How to cancel BT broadband and receive a refund
I signed up to BT's basic broadband deal just over two months ago. In that time I've experienced prolonged outages at least 10 times, in addition to shorter outages and slow speed (I was told I'd be able to get up to 10 MB/S but barely get half that). They've sent out an engineer once (when it failed for several days), and…
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Can't get the deal advertised due to one late payment
so I decided to order a BT Package and service started on 9th December 2016, only nine days later a bill was generated and I was expected to pay by the 23rd of December. This was an initial bill of £120. I explained I couldn't make the payment this month and I payed the bill in full on 2nd of January. I also liked the…
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BT double charging?
On a recent visit to my elderly Mum, she expressed concern that her BT bill was higher than normal. It turns out that she'd been charged £18.39 for a 118500 call to a hospital where her sister was seriously ill. Now these directory enquiries calls are a total rip-off and BT should be ashamed of themselves exploiting mainly…
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Can I keep my landline number if I move to Sky?
Just as the title states, I am thinking of moving to Sky from BT but it is imperative I keep my landline number. Anyone else that has moved and kept their number, did it go smoothly?
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Is BT awful service for Broadband?
Hi, I hope its ok posting like this. I was going to switch to BT Broadband Infinity 1, 50mb, basic TV, phone line and mobile (moving from Virgin) it was a very good deal but I have read very poor reviews online and 'WHICH' are scathing about them. What do people think? Any advice or opinions would be very welcome. Thank…
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Who is right, BT or Virgin?
I'm having a very frustrating time trying to transfer from Virgin to BT. I got the broadband and phone line two weeks late, but BT have been unable to port my number across since last November. I seem to be in a catch 22 situation now. BT tell me to request a line cancellation from Virgin and that they can then put in a…
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BT Complaint Help
I have a Wifi issues for over 2 months, i had a hub 3 for over 3 years which broke, they replaced, but wifi kept stopping, after various conversations i have been told due to the issues a hub 5 would be sent, a new Hub 3 arrived which didn't work, then i was told a smart hub would be sent, i had 2 follow up call asking if…
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Cheapest TV and internet
Could someone please give me advice. I pay Virgin Media £50.57 a month for the most basic TV package, phone line and broadband. I don't use the house phone at all and never receive calls on this number. I am quite happy with the five main TV channels as I mostly watch Netflix which I pay for separately. Is there anyway I…
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Cant Get BT fibre ( infinity)
Live in a block of flats , every other flat around us can get BT infinity but we cant. I am with Virgin( tv+fibre+phone) and considering haggling or switching to BT infinity. i don't quite grasp why we cant based on the fact that they operate in the area, and all my neighbours can get it, but more importantly i am looking…
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Who is responsible for line activation - tenant or landlord?
Hi all, We've not rented for a while now, but we have now secured a rental flat in Bristol and just found out that there is telephone line, but it has not been activated. Activation fee is £50 through BT. In this day and age broadband is kind of essential (like gas and electricity almost). Who is responsible for it?…
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Plusnet renege on cashback?
Anybody else had trouble obtaining their cashback after signing up to Plusnet? I signed up to a deal as a 'newbie' last October via a special link that was promoted on this site which offered £75 cashback. I chased them for the money last week and they say that I am not due this as the link did not generate their 'code'.…
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EE Home Broadband
Hi, Myself and my mother-in-law recently took out standard home broadband contracts with EE. We have both had the contract for around three months now and find the Internet so slow. As an example it can take a long time to stream things through our Amazon Fire Stick; a forty minute programme took an hour and a half to…
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What is good speed of broadband?
I have been researching around the net and most places say anywhere between 28 (which is apparently average mbs in UK) to 38 mbs. Would 38 mbs be very fast for downloading, watching youtube videos (quick buffer times) in full 1080p and so on?
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SKY adding additional charge to MSE special offer
I have just signed up for the offer which was great, however right at the end I noticed they are adding an additional charge of £9.95 which was specifically not included as the transaction went through. If this is indeed added to the first bill I will be asking them to remove it as I have go the relevant screen prints…
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Plusnet £50 Cashback broadband offer
Im wondering how many other people have taken out a Plusnet broadband account on the back of their £50 cashback deal advertising campaign back in August 2016 Well I did, but have been having problems receiving my cashabck cheque ever since, even thought Ive got chat transcipts and an Plusnet email saying I'm entitled to it…
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Moved from Virgin to Sky and saved!
About 6 years ago I seem to remember initially paying no more than £25 per month for a Virgin Media bundle (phone/TV/broadband). With Virgin's regular price increases it was approaching £60 per month by end of 2016 with no additional services added. I think it was the fact that days would go by without anyone in the…
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wifi without a phone line
Is it possible to have wifi connection without a phone line? We are currently with BT and our costs are ridiculous yet we don't use the landline but need to keep the wifi connection.
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BT - reasonable?
Hi there - this is a first time post and really I'm looking for some advice/opinions on my issue with BT. I am going through the complaints escalation process and currently waiting on the deadlock letter so I can refer to the ombudsman, but meantime views would be welcome. I have been reviewing my BT a/cs - of which…
