-
BT Price Rise May 2016
All, I'm in the process of changing ISP (as I’m fed up with BT) and I was expecting to continue to pay BT £1.60/month to keep my email. However, I have just been informed by BT that as of May 2016 BT mail premium will be hiked up to £5/month, an increase of >300%! Needless to say I’m somewhat disgusted at this price rise…
-
Quidco and TCB pulling Cashback for Infinity
As the title states, I've just found out the two main cashback providers have pulled their cashback deals for BT Infinity which annoyingly was when I was just about to order it! Does anyone have any experience of whether they might re-include it before the current sale ends?
-
Which broadband package for new user
My companion has informed me that she wants to get an iPad as she has moved to a new permanent address and now wants to get herself an internet connection. A few issues though. There hasn't been a landline in her new accommodation for at least five years so she'll have to get reconnected or a new line. The phone calls she…
-
Talk Talk: no emails until the 22 Feb they informed us and still no emails.
My emails had stopped coming for seven days now. They informed me on the phone that I would have to wait until the 22 Feb before they put it right but still no emails. I've also posted this on one of the other forums. They say there's something wrong with their servers and will get back to me. I was wondering if they…
-
Virgin
I'm moving to a new build house this Friday and I contacted Virgin last week to start the ball rolling to get it installed as the street is cabled and both neighbors are already in their house and have Virgin. Does anybody know roughly how long it takes virgin to complete their investigations so I know roughly when we can…
-
Just curious why I have never had a customer service issue
I first got access to the internet in 1996 with Demon Internet. Goodness it was slow when looking back with 2016 vision, but I never had cause to contact them with any issues - the line hardly ever dropped ( pre broadband) and the rate was OK. A couple of years ago my exchange got fibre and I moved to Zen as Demon couldn't…
-
Getting broadband for the first time
Hi everyone I've just moved into a place on my own for the first time so need to get broadband installed. I like the look of the Plus Net deal, but have a few questions which I'd be so grateful if you could help with: - there is a BT phone socked in one of the rooms but there is no dialling tone when I plug a phone in, so…
-
Getting online - any help, please?
I'm trying to help someone get online in their new flat. After some weeks of living there, she's just discovered a landline phone point in the hallway. We plugged in a borrowed handset and found the line is live - and dialling 150 gets us through to Sky. My friend is used to mobiles and doesn't actually want a landline…
-
Who do I contact re having access to fibre optic broadband?
Hi I have just moved into a new build development and have taken my sky broadband with me. At present I can only have the non fibre optic package from sky as fibre optic isn't available at present. From looking on the BT Openreach website it states that our cabinet is enabled for fibre optic but we aren't able to order it…
-
Phone Number Stolen & Line Disconnected
It all started (3rd Feb 2016) after I investigated BT Broadband as an option to TalkTalk. After listening to the salesperson, I declined to sign-up. Shortly after, I received an email l from BT - not only acknowledging my 'purchase' of the broadband service... but also including Sky Sports. I then received another email…
-
Does anyone know my rights with BT in this situation? Their breach of contract (?)
I took out an online contract for BT's TV, fibre and phone package, they were to take over my contract which I'd deliberately left rolling from another provider, so that I could transfer to fibre when it was available without severance fees, and allowing me to take advantage of new customer incentives. Installation day…
-
Fibre activation Charge
A question. If I was a Sky fibre customer and wanted to move to BT Fibre, would I have to pay an activation charge, considering I was already connected to fibre? or vice versa? Thank you
-
Plusnet 1 year deal
I have tried to buy the plusnet deal with £75 cashback via the Mse link. After going through the sign up details came the payment request. I could not see the option to pay up front for the year. Has anyone had the same problem?
-
Grounds to cancel contract? R.E.I.N
Hi Guys, Long story short. I have been with Plusnet for the last 6 months, during that time the internet has been dropping out most evenings, making it unusable for Netflix and online gaming. Apparently the issue is caused by some faulty electronics outside of our house, but BT have told Plusnet they have no idea where…
-
Plusnet / BT question
Just been reading about the £111 for 1yr line rent & broadband deal ( in the latest MSE email ) He mentioned that PlusNet is part of BT - as I am currently with BT for land line & broadband, would it be possible to switch to the PlusNet deal ? If it is possible, how much of a faff would it be ? Thanks for any advice.
-
Ordering Broadband for a property I'm purchasing
HI All I'm currently buying a property & am hoping to exchange/ complete in 4 weeks or so. BT currently have a deal on fibre broadband which ends in 6 days which includes a £100 pre paid card & I can also get £126 cash back through TCB. Does anyone know if Im able to order it, given that I wont be the owner for x weeks?…
-
How do 'link's work for internet/ line rental work?
Further to my previous posting, can someone tell me how these links work. Plusnet have no record of me applying for the deals posted on MSE via the MSE links? Is the form/link directly linked to Plusnet or does it get passed on after being completed? Plusnet say the responsibility for these deals is with MSE and not them!…
-
Virgin broadband refer a friend
Hi there, I currently have a A) Virgin 100mb broadband only package at my current address, from june 05th 2015 (£23.50) for 18months. B) I will be moving to another house and the next tenant to move in to the house where my current virgin contract is, will be happy to take over and pay for the broadband connection. Moving…
-
2016-02 MSE Plusnet £75 cashback offer
Hi, just signed up to PlusNet best deal link via MSE as I posted yesterday on Best Deals thread. Just one question... PlusNet told me today on the phone (answered call immediately!) that MSE pay the cashback. :rotfl: Does MSE know this is PlusNet's belief? Know Martin Lewis is on telly and all but what the heck? Just…
-
Renewing contact with BT broadband for best deal?
Hi. My 12 month contract with BT broadband has run out. I want to renew for another 12 months, but I want the best possible deal I can get. Does anyone have any tips for getting best deal with BT? Cheers.
