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\What broadband package would you suggest?
Hi, Myself and my other half have decided to not renew our telly and broadband package when it ends this month. We both have very busy schedules and never really watch anything, so it seems a bit pointless to carry on spending money on something we don't use. We are however big users of Wifi and need good internet…
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Disconnection error
My parents use Talk Talk as their landline and broadband supplier. Recently, there was a misunderstanding. My Mother wanted to return the TV box, but the customer service person at Talk Talk cut her off and disconnected them instead. When I spoke to various people at Talk Talk, they told me that my parents' would loose…
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Broadband/ line rental deal wanted!
Have been with BT for line rental and Sky for BBand for many years. Looking to switch and save money! Have tried signing up for Plusnet deal last November via MSE link. Filled out online form and set up username and account, paying for line rental upfront plus paying for router. Online sign up process seemed to be complete…
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Can anyone explain how this can be?
Moved in and got BT to connect a line ( years ago btw) Mum moved in and wanted a line with separate number so they linked off their socket in the hallway and gave her a number as well Two separate accounts, two separate numbers, all good Now I have the bb from BT which is run from their socket in the hall on my number FTC…
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SSE Monthly Billing Error - customers being ripped off, check your bills
SSE appear to have an issue when billing monthly for phone and broadband. I am on: talk weekend (14) - £12/month SSE Ultrafast Fibre (D411) - £12.50/month for 24 months Which means each month I should have to pay £24.50. Initially I was on quarterly billing, and bills were correct at 80.548p per day (24.50*12/365) However…
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Pre-ordering Broadband
My current deal with PlusNet runs out on the 10th of March and I've been looking around at deals for Fibre Optic. I've seen one with BT where they offer up to 38mb, plus landline, BT Sport and £100 Master Card for £10/m plus line rental and activation and delivery fee. This deal runs out on the 25th of February. Would I be…
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BT scam calls
I quite enjoy receiving calls from foreign people purporting to be from BT (my provider) who want to help me because they have detected a problem on my computer, especially those who say they are from Microsoft. Being a l'il ol' lady and having time on my hands it provides a bit of light entertainment. Actually I have an…
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phoneebook.co.uk
Sorry if I've posted to the wrong thread.All A colleague searched for my name on the internet & my full home address & phone number appeared on the above site. As far as I know I have had no dealings with them & when I attempted to remove my entry using their link, they quoted a 'fee' of £9.99 ! Is this legal or can I…
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Sky: Appaling internet speeds
Wondering if anyone else has had similar issues; We are currently locked into a 12 month Sky contract due up in July, Looking at uSwitch's StreetStats page, all Sky connections in our area are measured at around 2-3mbps. Meanwhile BT sits about 20-150mbps and other providers sit around 15-18mbps. The welcome pack from Sky…
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Virgin or national grid complaint
Hi please excuse if this is a bit long winded but i would really appreciate some advice. i will try to keep it brief i have been a customer with sky for broadband for donkeys years but have recently decided virgin would be a better option for fibre broadband..all sorted on line and installation date was confirmed for 28th…
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TalkTalk loss of service, stuck in a 'repair' loop.
I have had a total loss of service, (phone line & broadband), for the last 2 weeks. I report the fault, they test the line and identify a problem, the fault is passed to the network service desk, the case is passed to a engineer, I get a text to say the fault has been fixed, I find it hasn't, I contact TT again to report…
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All I want is a broadband connection. What is my best bet?
I'm moving house soon and I don't want anything except a broadband connection, I'm not bothered about a land line. Not going to buy a TV licence as I will watch all on 'catch up'. What's my best bet? There is an existing Virgin connection. Thanks
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BT sending out fake Love2Shop vouchers
appologies if this is a misplaced thread, wasnt quite sure how to categorise I recently switched (December) to BT phone and broadband via an offer on MSE. the offer gave the user a £100 prepaid mastercard and £50 Love2Shop vouchers. I have successfully claimed both since my switch I tried to spend some Love2Shop vouchers…
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Moving home and broadband no longer needed- notice periods?
Hi all! I've been merrily googling but can't find the answer. In essence in mid March I'm moving back in with parents so need to cancel my broadband with EE. Does anyone know the notice period for a full cancellation- I've been with them for 14/15 months so believe I'm out of my contract, but I'm unsure!
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can the free PlusNet or Sky broadband deals be cancelled?
Hi, I have rented out a flat for 6 months as I don't know if I will want to stay here after that or not. I was looking at the broadband deals and the 6 month ones are around £30 a month (inc line rental) where as these plusnet and sky deals are free with an additional £15.49 line rental if paid upfront. So I think its…
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Virgin Broadband Cancellation
So 10 months ago I entered into a contract for 18 months with Virgin Broadband. Now, due to a change in circumstances I will shortly be moving abroad. I have called them to advise this and they have notified me that I will need to pay a £240 cancellation charge for leaving the contract. Now I understand how a contract…
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Two suppliers?
We currently have our phone line and broadband supplied by BT. Our phone line contract is up, however the broadband runs for another 10 months. At the moment you can get Plusnet phone line and broadband for £111 which would save us over £80 for the 10 months. Is there a way of getting the dual deal from Plusnet but only…
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Talktalk HG633 router WiFi is 50% the speed of using Ethernet cable?
I would be much obliged for help with following issue please. TalkTalk have just upgraded my speed from 38mb to 76mb foc Connecting the laptop to the HG633 TalkTalk router gives me 75.3mb. However, WiFi is only giving me between 38 and 40. When I had 38mb I lost about 3mb using WiFi, but the loss on 76mb is appalling. I've…
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How can Virgin Media refuse to send me a correct contract?
I cancelled my VM account 10 days ago after they put the monthly cost up and I was unhappy with the 'deal' they offered of £41.99 per month. I then had a call from their 'Loyalty Team' 3 days later offering me the same package for £34.99 per month for 12 months, updated TV box and hub and no activation fee. They have since…
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Can Virgin Media reHow cuse to send me a correct contract?
I cancelled my VM account 10 days ago after they put the monthly cost up and I was unhappy with the 'deal' they offered of £41.99 per month. I then had a call from their 'Loyalty Team' 3 days later offering me the same package for £34.99 per month for 12 months, updated TV box and hub and no activation fee. They have since…
