Can anyone explain how this can be?

suki1964

Moved in and got BT to connect a line ( years ago btw)

Mum moved in and wanted a line with separate number so they linked off their socket in the hallway and gave her a number as well

Two separate accounts, two separate numbers, all good

Now I have the bb from BT which is run from their socket in the hall on my number

FTC has arrived in arrived in our road now and I want it. I've got letters galore from faster broadband NI saying it's all there waiting for me, that I can get speeds of up to 11mb, only I can't

Not one single provider can give me those speeds on my number, but they all can on mothers number. Even get the same results on the open reach checker

How can this be when the original line is the one that goes into their box and all they have done is tee'd off to give another line?

The only way it seems I can get fast broadband is to add it to mums line, but I'm still under contract

Rubidium

suki1964 wrote: »

How can this be when the original line is the one that goes into their box and all they have done is tee'd off to give another line?

They have not simply "tee'd off to give another line". Your mother's line may go to a different cabinet.

suki1964

Rubidium wrote: »

They have not simply "tee'd off to give another line". Your mother's line may go to a different cabinet.

Sorry , but I was here the day they connected her and they told me there and then they couldn't find where the lines came into our house so they said they would tee off the existing line

Indeed we only found out ourselves about 6 months later when we tackled the overgrown verge that runs out the front of our land ( its sunk underground and was completely overgrown)


As for the same cabinet, we are both on the same one as thats been checked and double checked

We are extremely rural, there's not so many houses here, they have spent the past three years changing the cabinets over and ours went live latter part of last year. I even spoke to the openreach boys on the day they were finishing the last box ( one nearest to our house) and they said that it was to cover the houses from there to the end of the road - about 3 miles

Rubidium

suki1964 wrote: »

Sorry , but I was here the day they connected her and they told me there and then they couldn't find where the lines came into our house so they said they would tee off the existing line

Indeed we only found out ourselves about 6 months later when we tackled the overgrown verge that runs out the front of our land ( its sunk underground and was completely overgrown)


As for the same cabinet, we are both on the same one as thats been checked and double checked

We are extremely rural, there's not so many houses here, they have spent the past three years changing the cabinets over and ours went live latter part of last year. I even spoke to the openreach boys on the day they were finishing the last box ( one nearest to our house) and they said that it was to cover the houses from there to the end of the road - about 3 miles

Regardless of what you were told at the time, it is not possible to tee off the existing line to create a new number.

It is likely that your line is not connected to the cabinet nearest to your house but your mother's line probably. Your line could be connected to a cabinet miles away!

pappa_golf

put it on your mothers bill , and split it , although the engineer "split" the cable in your hallway , it then runs to a pole and then may very well split off to 2 different cabinets

suki1964

pappa_golf wrote: »

put it on your mothers bill , and split it , although the engineer "split" the cable in your hallway , it then runs to a pole and then may very well split off to 2 different cabinets

Even though they couldn't find where the wires from the pole led too at our end?

I will end up having to connect via mums line when my contract ends, I just can't understand how mums and the five houses in view of mine can all get ftc and I'm the only number that can't - and I know they can cos they are either already connected or they have run a line check for me

lee111s

I suspect it's just a records issue then.

pappa_golf

lee111s wrote: »

I suspect it's just a records issue then.

I agree , but might be hard to get an ear to listen

suki1964

pappa_golf wrote: »

I agree , but might be hard to get an ear to listen

Tell me about it

I went with BT and their super-fast unlimited broadband package. I done it over the phone rather then on line so I could talk to advisers etc and I was GUARANTEED a minimum download speed of 8mbps

Was great the first few weeks, speeds at 11 mbps, which the openreach guy ( a neighbour) assured me would settle down to * - which they did,

For 2 months

Since then although Im paying for superfast unlimited broadband Im getting on average 1.5mbps

When I ring Im told their is no such package, and my line cam only support 3mbps

My bill tells me im paying for that package, the technical guys agree Im paying that package, but the Indian call centre refute it saying there is no such package available, by line can only support 3mbps and I sould be grateful


I have logs showing that for the first three months I was with bt unlimited superfast bb, I was getting between 9 and 12 mbps

Ive been going pillar to post for months

The latest wheeze is I personally cant get Infinity because of over subscription

Yet only this weekend |I got a letter to tell me my line is fit for 11mbps, and my direct neighbours are either already connected or have booked it

If I ring on the other line they say most certainly I can get infinity - plenty of room, no over subscription

Im reading to explode with it all which is why I posted here to see if anyone could shed some light

After 3 hours on the phone today ( had to finish as had to work) Ive been told next day i ring I will be escalated up to tech something or other as something is obviously very very wrong

But I wont hold my breath

rusty_f

It does sounds like a records problem. Openreach maintain records for each line, and mistakes do exist in their data.

You could try contacting Openreach directly through this form: http://www.superfast-openreach.co.uk/faq/contact-us-form.aspx

Explain in the message that address x, y and z can all order, including the second line at your address (provide full details of each - address, telephone numbers (if available), and ask them why you can't.

If the person on the other end is clever enough, they *might* try and arrange for the records to be updated.

Regarding the split line - I had a second line installed at an old address well over 15 years ago and they did the same to me, or at least thats what the engineer told me. No new line was run from the telegraph pole that served my property anyway. Don't some copper lines have multiple pairs that can be used to provide additional lines at the same property?

pappa_golf

rusty_f wrote: »

It does sounds like a records problem. Openreach maintain records for each line, and mistakes do exist in their data.

You could try contacting Openreach directly through this form: http://www.superfast-openreach.co.uk/faq/contact-us-form.aspx

Explain in the message that address x, y and z can all order, including the second line at your address (provide full details of each - address, telephone numbers (if available), and ask them why you can't.

If the person on the other end is clever enough, they *might* try and arrange for the records to be updated.

Regarding the split line - I had a second line installed at an old address well over 15 years ago and they did the same to me, or at least thats what the engineer told me. No new line was run from the telegraph pole that served my property anyway. Don't some copper lines have multiple pairs that can be used to provide additional lines at the same property?

YES , and those run to a pole , that runs to another then another ending in a green box , however one pole can run off via other poles to another green box