SSE Monthly Billing Error - customers being ripped off, check your bills

mbrown965

SSE appear to have an issue when billing monthly for phone and broadband.

I am on:
talk weekend (14) - £12/month
SSE Ultrafast Fibre (D411) - £12.50/month for 24 months

Which means each month I should have to pay £24.50. Initially I was on quarterly billing, and bills were correct at 80.548p per day (24.50*12/365)

However after switching to monthly billing, the billing cycle was for every 28 days, but they still charged £24.50 for this. This works out at 87.514p per day. If billed every 28 days, I would get 13 "monthly" bills in a year, so obviously they should not still charge £24.50 each month! In effect I am being overcharged just over £2 each 28 day period.

I called to point this out and the adviser agreed there was an issue, but had to speak to the billing team to figure out what was happening. She came back and said "we may be opening a can of worms here.." which indicates it could be a wider problem. I have to wait for my next bill to see the overcharged amount added as a credit.

So basically, if you have SSE broadband and are billed monthly, spend 5 minutes looking at it to see if you are also being overcharged.

mbrown965

This is not a one off. My mother is also on a 28 day "monthly" billing cycle and is being overcharged by SSE.

After complaining, my monthly bill stays the same, but I have £1.63 credit as a "Goodwill payment". This figure is still not correct and still amounts to just over a £3 over charge per year.

I wonder how many thousands of people have been ripped off like this by SSE and don't even know it. Scandal.