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Broadband & internet access

Archives for February 2016

Unforeseen circumstances - Cancelling Sky Fibre subscription early
Hello, My situation is that I have been made redundant and in the process ofhaving to move back to my parents house. I am pretty much halfway through a Sky fibre broadband contract as it was started back in October. Had I known that I'd be stung with redundancy, I wouldn't have signed up to a new contract. The termination…
Moving house, under 12 months in but very poor Broadband service (Fuel)
I set up a Fuel broadband service towards the end of last year on a 12 month contract. I am moving in a few days (unplanned but urgent, beyond my control). Since installation I have made several complaints about them billing me too much, not responding to complaints as they said they would, and service. I understand from…
Sky Fibre Unlimited Pro - Any Discounts Available Please?
Has anyone managed to secure any retention discounts on the premium Sky Fibre Unlimited Pro (£30 per month plus line rental, no TV) package, which is upto 76Mb please. I would welcome hearing any success stories. Many thanks
Does the Openreach Router stay with the house?
Title says it all really! Not far away from moving house, will be contacting the ISP once we've exchanged and they will probably answer this anyway, but nothing like knowing in advance. I assume the box stays with the property and the ISP fit a new one at the new property? Does anyone know? Thanks! Ryan :D
BT broadband nitemare
BT have got to be the worst ever company. Our broadband keeps going off many many times a day. Been reported several times with no avail. They say they have sorted it but then it keeps happening. What else can I do please?
"Calls across the water" by Three...
Oops wrong threads... will repost!
Pre Pay Broadband?
I am looking for any pre pay home broadband as I am certain that my credit score will not allow any direct debits. I can not seem to find any? Do you guys know of any and if not why they won't allow it? I did call post office and I was passed from pillar to post before somebody finally said "Sorry sir but I don't think we…
Virgin up to 100 meg
Ok at the mo I have broadband with Virgin and have up to 100meg? It's a 100 anyway. I have installed a speed checker on my phone and we are only getting 28! It was higher before. When I spoke to them before about it they said well it's 'up to' do you have thick walls? No I live in a 1960 semi, no thick walls round here.…
BT existing customer deals?
Hello all , this time last year I signed up to BT , got the fibre ( great for boys excessive use of wi fi ) got to TV - so ditched Sky , and I have to say for the price I'm happy with it! I'm now at the stage of either renewing ,,,,,, or not ?? I'm happy to pay line rental up front and save a bit, when I first started with…
TalkTalk but no Action
Hi, I signed up to fibre broadband mid January and expected to go live by the end of January. I heard nothing for a while so I phoned up a few days before. They told me the order he been cancelled due to the line not supporting Fibre (even though OpenReach website disagrees). TalkTalk said they have passed it on to an…
Looking For Broadband Deal.
Hi my broadband contract with orange/EE is comming to a end soon and im not sure whats on offer to me as i pay "post office" for my landline on this offer http://www.moneysavingexpert.com/phones/home-phone-calls#paidbyyear im looking for unlimited broadband
Plusnet woes
Is anyone able to tell how to make a formal complaint to Plusnet. We had an engineer arranged to install new line and fibre broadband. Needless to say, it was a no show. I have tried every possible means to get an answer as to why the appointment was not kept, without success. There seems to be simply no one at Plusnet…
Letter from EE saying line transfer to new provider but I'm moving line rental to EE
Hello everyone, I currently have normal dsl with EE and line rental with BT. 12 days ago I got a new package for £10 fibre and line rental (both with EE). The issue was that the person doing the upgrade supposedly opened a new account instead of doing it in my current account so I got a call a couple of days later with…
BT changing broadband contract over phone but not from bill payer
Hi, I wondered if you guys could provide any advice? In Oct 2015 BT allegedly (waiting for the voice recording) spoke to someone in my partner's family household about their contract for phone and broadband. For background, in 2014 they purchased a phone, TV and unlimited broadband package. My partner's mum spoke on the…
Best broadband deal not switching
Moving house soon and want to sort out broadband, doesn't need to be the quickest in the world but will be used for general Internet and some streaming. Not fussed about a home landline either. Any recommendations on the best value package at the moment? Not moving for 6 weeks or so.
MSE News: Broadband users to get automatic compensation for outages
Broadband firms will have to repair faults and perform installations quicker and pay automatic refunds under Ofcom plans...Read the full story: 'Broadband users to get automatic compensation for outages' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read…
Can I switch after 14 days?
I would like to switch my provider after 14 days. It has some minor speed issues, but to be honest, I eye on another deal that it's must better. What can I do? I don't want to stay with no internet for any day. If I sign up with the new provider, will I have to pay anything to the previous? Can they let me with internet…
Sky broadband disconnection fee
Daughter was out of contract with Sky, cancelled service and had paid last Direct Debit. Is now being chased for a £16 disconnection fee by a debt collection agency. Is this valid, do they have such a thing?
Am I expecting too much??
I am with Virgin Media for tv, broadband and calls, contracting running out next month. We moved from Sky a year ago, mainly due to the satellite dish moving every time we had slightly strong winds! I have been testing my broadband speed with different testing sites this morning - twice on my iPad which resulted in…
BT Broadband Infinity 2 Retention Deal Offered
Been in discussion with BT as I am looking at my broadband costs. Regrettably, there isn't Virgin in my area and this will never happen. Been with BT on Infinity 2 and whilst not committed to another provider as yet i've given them notice on the free BT Sport. They have offered me this to retain :- 12 month contract…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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