BT broadband nitemare

mel48rose

BT have got to be the worst ever company. Our broadband keeps going off many many times a day. Been reported several times with no avail. They say they have sorted it but then it keeps happening. What else can I do please?

JJ_Egan

How does it go off at the router ??
Or are you connecting via WiFI .
Have you tested via the BT members page and help tools .

Browntoa

problem with some of the Bt tools is that they only work on a LAN connection , not over WIFI , and not everyone owns either a laptop or PC these days

bengalknights

Are you connecting via wifi or lan?

If wifi try via lan and see if its connection or router

mel48rose

Router keeps going off. We have laptop and pc. At my wits end now. Son is taking A levels and other son GCSE's. Not a good time for this ro keep happening. BT keep saying they've sorted it and then it starts all over again.

gt94sss2

I suggest you post on the appropriate board at https://community.bt.com/

Wherever you post, to get the most assistance you need to provide some more details including:

1. Do you have ADSL or fibre?
2. How long have you had the service?
3. Has this problem always happened or is it recent?
4. Is your modem connected to the BT master socket? Do you have any phone extensions?
5. Do you connect via WiFi or ethernet/LAN?

Also, helpful to know if a) this happens at specific times of the day or after specific events (i.e. rain, wind etc), b) if you have you had a BT engineer visit you and c) if you hear any noises on the line when making a call.