Moving house, under 12 months in but very poor Broadband service (Fuel)

Thmas_Covenant

I set up a Fuel broadband service towards the end of last year on a 12 month contract. I am moving in a few days (unplanned but urgent, beyond my control).
Since installation I have made several complaints about them billing me too much, not responding to complaints as they said they would, and service.
I understand from the contract that there's a £60 charge to move house, or may have to cancel contract and suffer a charge when I move - what are my options and what approach should I take? If I cancel what are chances of them pursuing me? Should I just say i'm moving and request a free change of service due to issues? What if they say no?
Thanks

JJ_Egan

Pay off your contract with Fuel .
Move with Fuel and you pay £60 plus you will start a new contract .
Cancel and don't pay its 100% that its passed to a debt collector and your credit record gets trashed for six years .

macman

What if they say no? Then you pay the ETC and move on to a decent provider. What's to lose by asking?
Remember that there will also be an OR cease charge of around £30 if you don't migrate the service.

Thmas_Covenant

Thanks for the replies. Have spoken to Fuel and they aren't prepared to do much, their customer service advisors all have pretty bad attitudes. The transfer could also take 3-4 weeks as opposed to BT getting me online within a week!
However their website has been down for a day... I do wonder whether they are a fly by night and I ought to just cancel and let them chase payment...
Sky have a decent offer via this forum that is much better.

JJ_Egan

Dont cancel and let them chase payment .
Its a lawful contract and your debt will be passed on and your credit record trashed .

macman

Why is it Fuel who have a 'bad attitude' when it's you that wishes to break your minimum term contract without penalty?