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BT line what Broadband options available
I have a BT business line that costs £22 a month and I want to add Broadband. BT advertise business line rental for £13 and unlimited Broadband for £9, new customers only. I phoned them and the offered me £16 line rental and £15 broadband for the same deal. I am reluctant to change the line rental to another supplier…
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Need Help with Plusnet
Been with PlusNet for year that expired a month ago. They are not giving me anything back no incentive but charged me £25 more this month they said my contract ran out but I was unaware of it. Would it be possible to get my phone line cut off as I do not want to keep paying them that amount. Also it will take a new…
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URGENT please help: Massive BT Infinity bill imminent
I signed up as a new customer for BT Infinity for their last Black Friday deal. I am absolutely certain that I signed up for the £15 "unlimited" package as I wanted an unlimited package, and in my right mind I wouldn't sign up to any particular service with a cap. Well, I'm not sure what happened, but it turns out I wasn't…
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MSE Plusnet cash back deal Nov 2015
I have not recieved the cashback. Has anyone else ? I used the link for the Plusnet internet/landline MSE deal mid November 2015 for the £75 cashback. I cant recall the exact details but I think the deal was to get the cashback in the form of a cheque through the post within 60 days ? Has anyone recieved their cashback ?…
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Email connection on TalkTalk
I was on holiday from 6th December until the 14th January when I returned to the UK I am getting messages saying that my account was used in Netherlands and unknown places.using my tablet or mobile phone. I kept changing the password but no joy. I spoke to TalkTalk yesterday who tell me that the problem has been resolved…
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BT Voucher on 3rd Jan 2016
Hi all, I signed up to BT Infinity on 3rd Jan 2016 using a link on the MSE website. I've claimed my pre paid Mastercard but there was also a voucher that was redeemable. I can't remember what it was though and like a numpty I didn't bookmark the link as was suggested. Is there a way to find out what the voucher was that…
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BT Infinity & Calls (40GB download limit)
Hi, I've signed-up to the offer over Christmas of BT Infinity & Calls capped at 40GB per month usage, through TopCashBack (about £120) and with a £125 back from BT, which seemed a good offer at the time. I've only just started using it (on day 6) and I can see that the 40GB limit is going to be way too low. On this…
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Sky Broadband-Continued dropped connection?
Getting increasingly worse-Have now spent 40 mins on phone on Saturday & another 40 mins today completing all sky 'fixes' but still dropping out-Not a happy customer. Agent said consider upgrading to fibre but not sure why I should when I have currently free bb until July-Just not gewtting the service I would expect. What…
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The BT to Plusnet shuffle
Whereas my preference would be to stay with BT, the figures would support a considerable saving in moving to Plusnet. Presumably, in 18 months' time I would be compelled to move back to BT subject to the offers being equivalent from both companies. Is there any error in my calculation?
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VERY slow broadband and Poor service from Plusnet
Hi All I hope somebody on here can maybe help with what I need. I signed up for phone + free broadband with Plusnet at end Oct/start of Nov, and after numerous cancelled orders on their behalf, I received the phone connection on 26th November and I eventually received Internet at my home on the 31st December after many…
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Would appreciate Urgent Advice - Been stupid
I've recently been moved to emergency accommodation. Its all been quite stressful (had problems here with cockroaches and getting gas card for a prepayment meter I didn't want but sorted now, rather stressy at the time) plus the usual moving on a budget problems, whilst dealing with two stressed special needs children (one…
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cannot sign into TV anywhere - says valid login is incorrect
We have a Virgin media phone/tv/broadband package. The other day I thought I would set up my laptop to watch TV anywhere. Although I am using our valid Virgin media login, (which I use to log in to our Virgin account to check our bill etc), every time I try to use this to log in to try to open TV anywhere, I get an error…
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Broadband for those of us who can't get the headline deals
To MSE Please can I request that you add a section to your broadband info for those of us who do not have an unbundled exchange and can't get any of those offers you mention in your articles.
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SKY charging for unwanted extras
I have just noticed SKY are charging me £4.00 a month for SKY talk anytime evening and weekend extra when I don't use the landline to call out. They are also charging me £1.25 a month for having voicemail. According to my package details these would have only been added because I requested them, but I don't remember doing…
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Haggling with BT?
I know some companies are known for being ok for when you call up come renewal time & say you want a better deal whereas others are just so tight they wont budge an inch. Just wondering how BT are on this? I've slacked a little & i'm now in to the 2nd year - outside of the promotion charge of £10 a month & on to i think…
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Query about switching from BT
Hello, I'm new to MSE Forum and very inexperienced in using any forum; please bear with me. My home phone and broadband contract ends on 28th January - I'm on BT Infinity 1. As we're all encouraged to shop around for better deals, I did just that and decided to switch to TalkTalk (I know, rubbish customer service etc). I…
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BT Broadband & calls Contract
I have haggled with BT and got a small reduction in costs provided I took out another 12 month contract which I have done but because BT threatened me with charges for breaking my current contract with 7 months to go but I now have found a cheaper option so my question is can I use the 14 day cooling off period to cancel…
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TalkTalk existing customer offer
I noticed on Money Supermarket an "existing customer" offer come up for TalkTalk for fibre broadband, which according to them works out at £21.41 over 18 months, including line rental. As I have the free 12 month anytime calls boost, which was one of their free upgrades, presumbly this means I would just need to add the…
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EE Broadband problem
I'm hoping there's an EE rep on this forum. My girlfriend is having persistent problems with her broadband. Her line is capable of 9meg but over recent months the speed repeatedly drops to 0.25meg. Calls to EE are painful, we have to go through the script, unplug everything test etc. Yes you have a problem.......endless…
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BT Infinity Fibre Unlimited
Hi I'm thinking of moving from Sky BB to BT Infinity was wondering how users of BT found their service?
