Email connection on TalkTalk

Susan1942

I was on holiday from 6th December until the 14th January when I returned to the UK
I am getting messages saying that my account was used in Netherlands and unknown places.using my tablet or mobile phone. I kept changing the password but no joy. I spoke to TalkTalk yesterday who tell me that the problem has been resolved but that it might take a day or two for it to be filter through. This is a problem with Mobile phones and Tablets The last emails shown on both is on 16th January. The problem persists and no matter how many times I try to reset my password I am unsuccessful.
I can get into my email account on my laptop which has got a saved password. I am not sure of what this password is. I am scared to try changing that password in case I lose the use of email from the the laptop too.
Can anyone give me any advice or information as to what I can do to rectify the problem. I found the TT representative rather off hand. He did not take on board that this is a problem and that I should just not use either the phone or tablet.
I would appreciate any information anyone can give me on this matter Sue

JJ_Egan

Yesterday then i would give it the day or two to filter through as said .

Can you not access via your TT WebMail .
Have you tried the TT user forums for more information .

Susan1942

Thanks for that I gave looked at my TT account and it does not show North Yorkshire has had a problem
I can access email through going on to search for ail mail
The strange thing is that these emails are not timed in order if receipt The times are all over the place
Will keep an eye on things and hopefully it will be resolved soon
My biggest concern is that I have a friend who is a Hospice and very near to death I am getting the updated by Sister in Scotland
Thanks again Tried the forums without success
Sue

Susan1942

I called TT again who put me through to AOL UK LTD .I was told that the problem was cookies. She gave me a temporary password and then to delete the message saying my account was used from an unknown site I had to say yes .
Then logged in again I have also out the temporary password into my phone and Tablet . For now I can change this password but am going to wait a couple of hours so that I am confident that all is well
Thanks Sue

TalkTalk

Hi Susan1942

If you need any other help with this please contact us via twitter (@TalkTalkCare) or through our community forum which can be found on our website.

Thanks

Vicky

Susan1942

What I was advised to do seems to have resolved my problem I have done a full scan on my laptop as well
So pretty confident that all is well Thanks Sue

TalkTalk

That's good news if you need anything else please let us know.

Vicky